Job Description

Job Title:

Administrator

Location:

Edgware, HA8 0AT

Job Type:

Administrator

Salary:

25,000

About Us

At Benjamin Stevens, we pride ourselves on delivering an exceptional experience for our clients at every step of their property journey. As a trusted estate agency in the Edgware area, we specialise in both residential sales and lettings, Auctions and Investments, Mortgages, offering a professional and customer-focused service backed by a knowledgeable and dedicated team.


We understand that behind every successful transaction is a strong administrative backbone, which is why we're now looking for a highly organised and enthusiastic

Real Estate Administrator

to join our team.

About the Role

As the Mortgages and Auctions Administrator, you will play a pivotal role in supporting the day-to-day operations of our Mortgages and Auctions Departments. Acting as the first point of contact for many clients, you'll be a key part of ensuring smooth and efficient service delivery across the business.


This is a dynamic and varied role that requires a proactive mindset, excellent attention to detail, and the ability to juggle multiple responsibilities in a fast-paced environment. Whether you're coordinating viewings, preparing property documentation, or handling customer queries, your work will directly contribute to the success of our office and the satisfaction of our clients.

Key Responsibilities

Client Communication:

Serve as the first point of contact for clients, handling inbound calls and emails, with a friendly and professional approach. Respond to enquiries, relay messages, and manage follow-ups as needed.

Property Marketing & Documentation:

Maintain accurate property listings, CRM data, and sales/lettings documentation.

Diary & Appointment Management:

Book and confirm property viewings, valuations, and meetings. Maintain up-to-date diaries for multiple team members, ensuring appointments are scheduled accurately and efficiently.

Database & Record Maintenance:

Keep internal systems and databases accurate and up to date with client information, property details, compliance records, and communication logs.

Skills and Experience

Essential:

Proven administrative experience, ideally within property, estate agency, or another fast-paced, client-facing industry. Strong organisational skills with the ability to multitask and prioritise workload under pressure. High attention to detail and commitment to maintaining accurate records. Excellent verbal and written communication skills. A positive, professional, and proactive attitude with a willingness to take initiative. Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint). Experience using CRM or property management systems.

Desirable:

Familiarity with the property industry. Previous customer service experience in a client-focused setting. Understanding of mortgages and documentation processes.

What We Offer

Competitive Salary:

Reflecting your experience and contributions.

Team Culture:

A friendly, dynamic, and collaborative environment where your input is valued.

Career Progression:

Opportunities for development within a growing company, with potential to move into more senior administrative, compliance, or property roles.

Training & Support:

Ongoing training opportunities to develop your skills and stay current with industry best practices.

Why Join Us?

We understand the importance of a supportive and efficient admin team in delivering a seamless experience for our clients. In this role, you won't just be behind the scenes--you'll be an integral part of a passionate and hardworking team. Whether you're looking to deepen your property knowledge or build a lasting career in estate agency operations, this role offers the perfect foundation.

How to Apply

Interested in joining our team? We'd love to hear from you!


Applications will be reviewed on a rolling basis, so early applications are encouraged.

Please email emma@benjaminstevens.co.uk or call 0208 958 1118 for more information.

Benjamin Stevens Estate Agents are an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any accommodations during the application process, please let us know.