Job Description

Founded in 2006, we are an independent publishing house that enjoys working with a universal author base, opening us to a wide variety of genres, cultures and different ideologies and perspectives. Our mission is to bring the world closer, one book at a time and make the world of publishing more accessible by giving new writers a chance and becoming the beginning of every story...

An exciting opportunity has arisen in our company for an enthusiastic administrative professional to join our growing Media and Communications Team. The Administrator is responsible for managing all aspects of the author liaison and administrative duties of the team. Supporting the Media and Communications team, the Administrator's duties are guiding and advising our authors over the phone or email and managing queries to problem solve arising challenges. We are looking for someone with a positive can-do attitude to assist the author throughout the marketing journey.

Responsibilities:

The Administrator will be responsible of the following:

As the main contact, provide exceptional customer service and support to authors by answering their questions via email and on the phone in a confident, professional and timely manner.

Adhere to company policies and procedures while always maintaining a high level of confidentiality and awareness of general data protection regulations.

Maintain positive and productive working relationships with clients, colleagues and key stakeholders.

Actively working towards achieving key performance indicators and objectives.

Dealing with incoming and outgoing correspondence.

Data entry, retrieval and database maintenance and management.

Manage complaints in accordance with the company processes in a timely and sensitive manner.

To provide administrative support for meetings as requested, including recording notes.

Assist colleagues whenever necessary.

Facilitating the marketing team to achieve departmental goals with a sound understanding of our company, its services and brand image.

Monitor stocks and reorder promotional materials and new book copies (via Print Hub) when needed for author events.

Maintaining files and keeping folders updated with author imagery, news and events.

Guiding new authors and keeping them updated with all the developments in the marketing process in a realistic manner.

Requirements:

The ideal candidate will exhibit the following qualities:

Proficient in MS Office and CRM systems.

Skilled and approachable communicator, to be able to work in a calm and professional manner.

Up to 4 years' experience in an administrative environment.

Excellent interpersonal and communication skills and ability to nurture positive relationships.

Adaptable and open to learning new skills and change.

Creative and adept at problem-solving.

Highly organised and able to prioritise workload.

Keen eye for detail.

Excellent telephone manner, able to empathise and problem solve when queries arise.

Proficiency in English, including GCSE English language at grade C or above, or equivalent qualification.

Working at Austin Macauley

Every day, Austin Macauley collaboratively work across the board together to bring the best results possible for all of our authors. With friendly and ambitious teams, we are an extremely idea centric and forward-thinking employer always looking at areas to develop our teams and processes. Offering a competitive salary, pension scheme and flexible working hours, we thrive on the input of creative ideas brought forward by our skilled and productive staff.

Job Types: Full-time, Permanent

Pay: 25,400.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Education:

GCSE or equivalent (required)
Experience:

Customer service: 4 years (preferred) Administrative experience: 4 years (required)
Work Location: In person