Job Description

Office Administrator - Tuition Centre (Mile End E3 4TU / Ilford E7 9HH)

We are seeking a proactive, organised, and friendly

Office Administrator

to join our team at one of our London-based tuition centres. You will be based primarily at either our

Mile End (E3 4TU)

or

Ilford (E7 9HH)

branch, but must be

flexible

to support both centres as required.

This is a front-facing role that requires excellent communication skills and the ability to manage various administrative and customer service duties efficiently.

Pay & Training

Starting salary

: 11.70 per hour during probation Salary is subject to increase upon

successful completion of the probation period

Languages

Fluency in

English

is required Knowledge of

Bengali (essential)

,

Gujarati

, and

Urdu

is

highly recommended

due to our diverse client base

Key Responsibilities

Respond to queries via

phone, email, and social media

Maintain a

professional and positive rapport

with clients, visitors, and tutors Manage reception and handle walk-in queries Answer and sort correspondence, including emails and post Screen tutor applications at the initial stage Arrange interviews for approved tutor applicants Draft, format, print, and photocopy documents as required Maintain

accurate records and databases

of students and tutors Create profiles for students and tutors in the company system Enrol new students onto tuition classes Input tutor timesheets into the system Invoice students using our internal platform Assist with

purchase orders, invoicing, and general admin tasks

Support the management of

social media accounts and marketing tasks

Work closely with directors and carry out delegated tasks

Please note

: Full training will be provided for all responsibilities listed above.

Required Skills & Qualities

Excellent spoken and written

English

Fluent Bengali

(due to high number of Bengali-speaking customers) Strong

interpersonal and customer service skills

Ability to work

independently

and under pressure Excellent

time management

and

organisational skills

Basic proficiency in

Microsoft Office

(Word, Excel, Outlook)

Job Details

Job Types

: Full-time, Part-time, Permanent

Expected hours

: Approx. 8-hour shifts

Availability

: Monday to Friday with some

weekend availability

Qualifications

GCSE or equivalent

(preferred) Prior admin/customer service experience is an advantage
Job Types: Part-time, Permanent

Pay: 11.70-12.60 per hour

Expected hours: No less than 4 per week

Schedule:

8 hour shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: E7 ADMINISTRATOR