Job Description

About us

Health is One is a values-driven organisation delivering comprehensive, integrated healthcare and specialist psychological services across the UK. We support children, young people, and adults through a wide range of accessible, high-quality services focused on mental health, emotional wellbeing, and neurodevelopmental conditions.

Our unique, holistic model integrates counselling, psychological therapy, neurological services, and specialist support under one roof, offering a seamless continuum of care.

Job Overview

We are looking for an experienced, enthusiastic individual to perform a variety of tasks as part of the administration team for our Organisation in a fast-paced environment. As a member of the team you will be responsible for assigning caseloads and managing diaries for our services throughout the UK. The role can be demanding and calls for the ability to learn, understand and apply a wealth of knowledge about our individual services across the UK.

Responsibilities

Respond to all phone calls and online chats into Health Is One in a polite and helpful manner, making sure that all calls are registered and that the Health Is One data protection protocols are observed. Use Health Is One systems to receive, manage, register, record and allocate new referrals and caseloads to all parts of the service. Complete necessary documentation and paperwork required by the range of contracts Support diary queries across a range of contracts. Liaise with service users (by telephone and text) to manage appointments. Print resources and posting when required Supporting health & safety record-keeping Collaborate with team leads to compile and submit monthly and quarterly reports. Liaise with counsellors, other Health Is One staff, students to ensure diaries are up to date. Prepare information for invoicing and follow the guidance of the Finance Manager Coordinate schedules that support business activities Sourcing and coordinating rooms or external venues Supporting onboarding and inducting new staff Support improvements to the intake and access process to enhance client experience

Requirements

Minimum of 2 years' experience in an administrative role. Excellent organizational skills Experience using MS Office software Experience creating and maintaining spreadsheets Excellent communication skills and interpersonal abilities Be able to focus with high attention to detail Ability to multi-task in a busy environment Being able to work as part of a team is essential

Terms & Conditions

Part time opportunity. Hours of work are 3pm - 7pm Monday - Friday.

Salary offered will be pro rata based on an FTE - 24,570.

Why work for us

Health is one culture is one of?respect, transparency, and collaboration.?All our staff should expect to be always treated with dignity and courtesy in the daily functioning of the organisation and feel safe at work. Health is one takes a holistic approach to supporting its team members, all staff have access to free counselling, extra supervision and regular 1-1 and review meetings with their manager.

Benefits

Free counselling service Supervision Company sick pay ( up to 2 weeks) Access to EAP Access to GP appointments through our employee benefit platform Discount on high street vouchers
Job Type: Part-time

Pay: 24,570.00 per year

Expected hours: 20 - 24 per week

Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: Hybrid remote in Glasgow G71 5PH