Job Description

Salary:

Competitive plus benefits

Type of work:

Permanent

Location:

Glasgow

About the role



We're recruiting a for a highly motivated Fleet Services Administrator to work at our Kilbirnie Street Head Office in Glasgow.

We offer:

33 days' holiday allowance with room to grow

Generous retail discounts

Private healthcare

Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments

Pension scheme

Maternity and paternity packages

Opportunities for training and progression



Hours

Full time:

Monday - Friday 8.am - 5.30pm



About the role



As a Fleet Services Administrator for Arnold Clark, you'll be responsible for handling calls from branches/customers and auditing aftersales service videos sent out to our Arnold Clark customers.



This role would suit a natural multi-tasker, who's at home speaking to customers and meeting deadlines as part of their daily work.



Day-to-day duties



Dealing with internal and external calls from Arnold Clark branches, and from customers with policy-related enquiries.

Monitoring the service plan email inbox and replying to incoming emails.

Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.

Scoring these videos and entering the scores onto a pre-set scoring matrix and giving feedback to branches from time to time.



Essential skills



Knowledge of Microsoft Word and Excel.

Excellent telephone skills.

A friendly, approachable nature with customers.

Being able to work to deadlines.



Nice to have (but not essential)



Knowledge of Cisco telephone system (training will be given)



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance