Job Description

Job Title: Administrator - Outpatient appointment recovery booker

Location: KAO Park, London Rd, Harlow CM17 9NA

Hours: Full time, 37,5 hours per week, Monday - Friday, 8:00 - 16:00

Pay and duration: 12.21 per hour, this placement will be needed up to February 2026

We're looking for a highly motivated and organised Outpatient Appointment Recovery Booker to join our team as part of a crucial service recovery initiative. Based at our Harlow site, this is a fast-paced, dynamic role where you'll play an important part in supporting patients and services across a range of specialties.

What you'll be responsible for:

Carry out bespoke booking processes tailored to different clinical divisions.

Ensure data quality by reviewing and clearing lists for designated specialties.

Liaise with operational service leads and other departments as needed.

Communicate confidently with patients over the phone.

Take initiative and ownership of your workload and ongoing learning.

Support the wider team with additional tasks as directed by the service manager.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

Quick to learn new systems and processes.

Able to work independently and use your initiative.

Thrive in a fast-paced environment and able to prioritise effectively.

Confident communicator, especially over the phone.

Reliable and ready to start

immediately

.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary
Contract length: 8 weeks

Pay: 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount
Ability to commute/relocate:

Harlow CM17 9NA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available immediately? Please state your notice period. Do you have experience with CERNER? Please answer yes or no. Do you have experience with ESR? Please answer yes or no.
Work Location: In person