Job Description

Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?



We are recruiting a Team Administrator to support our Harrow 0-19 Service and Children's Services.



The Harrow 0-19 Service provides integrated health visiting and school nursing support to children, young people, and families across Harrow. The service promotes health and wellbeing from birth to age 19 through developmental reviews, health assessments, and targeted interventions.



Staff work in partnership with families, schools, and other professionals to deliver care in homes, clinics, schools, and community settings.



Harrow Children's Services provide multidisciplinary community healthcare for children and young people aged 0-19.



Staff work collaboratively across clinics, schools, and homes to support developmental, physical, and neurodisability needs.



We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.



The post holder will be responsible for providing efficient and high-quality clerical support to the Harrow 0-19 Service and Children's Services and will be an integral part of the team in order to maintain smooth running and operation of the services.



The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.



In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring.



The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.



This role will involve a high level of discretion and confidentiality as the post holder will come into contact with some sensitive patient and staff data and information.



There's a place for you at CNWL.



We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.



Providing top quality care depends on our ability to employ the best people.



We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.



With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.



To support the activities of the clinical teams by undertaking a wide

range of administrative tasks including but not limited to:

Making/following up clinic or individual appointments using SystmOne /phone calls Entering clinical and non-clinical data onto SystmOne/other data bases Working on data quality tasks such as ethnicity and first language status To arrange appointments for staff members undertaking medicals and health reviews, health promotion sessions Sending out the appropriate appointment's letters/documentation to patients. Providing reception cover at 44 Bessborough Road To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and taking action where necessary. Ensure that activity data is entered accurately and within the agreed timescales. To take stationery and equipment inventories where necessary and order goods for colleagues using the E-Procurement system. To support the Senior Administrator in ensuring the safety and security of the clinic environment including monitoring of equipment and arranging repairs to the building and equipment as needed. To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required. To collect, distribute and scan (where appropriate) all internal and external mail on a daily basis including scanning and uploading documents to SystmOne/ other data bases. Monitoring the generic email inbox and taking appropriate action Processing multidisciplinary referrals through management of shared inboxes and on SystmOne. Send out rejection letters (tasks) as directed by the clinicians from Systmone Processing urgent and / or complex documents on Dictate IT or other similar dictation software where required as part of Community Paediatric pathway. To cover the duties of other administration staff during their absence. To be familiar with and to work within CNWL policies related to the function of Harrow's Children Services and your responsibilities as an employee. To assist in the induction of new members of the Administration team supporting the Business Support Officer wherever possible. To adhere to Health and Safety at Work regulations relevant to the role, particularly including working with VDU equipment, which is used for the majority of the shift. To ensure that all information is managed and protected within the Trusts Records Management policy and other policies that relate to the role. To liaise with Line Manager to identify own education and development needs. Once identified, to be jointly responsible for own development. To undertake all mandatory and supplementary training in line with trust policies. To ensure that patient confidentiality is maintained and confidentiality with regard to the business of the services at all times The role entails work of both a routine and unpredictable nature requiring conscientious/flexible approach The post holder is required to act independently and use initiative to work to deadlines, make decisions and deal with constant interruptions Ability to deal with situations which may cause anxiety due to the nature of the department Ensure that Healthy Start Vitamins process is maintained To act as a Nominated Officer of Fire (NOF) within the building. In addition, future commissioning requirement may dictate the need for clinic administrative staff to work evenings or weekends as part of a shift system to support out of hours clinical working. * To undertake any other tasks as required commensurate with grade.