Job Description

As Administrator, you'll play a pivotal role in ensuring smooth day-to-day operations of our business. Working closely with installers and the leadership team, you'll be responsible for overseeing administrative functions, streamlining processes, and supporting project delivery from a back-office perspective. You'll also be a first point of contact with customers, answering phone calls and responding to emails on a daily basis.

About us

As one of Herefordshire's longest established PV installation companies, we're passionate about powering a sustainable future, delivering clean energy solutions to commercial and residential clients in Herefordshire and the surrounding areas. We're now seeking an Administrator to join our close and friendly office team.

What you will be doing

The successful candidate must be able to provide a high level of customer satisfaction and carry out administration tasks effectively and accurately as follows:

To be a first point of contact for customers, installers and suppliers, answering telephone calls and emails in an efficient and approachable manner.

To carry out office administration tasks, logging information onto our bespoke CRM / database to ensure efficient workflow. Tracking ongoing jobs in the same way.

To maintain project documentation, scheduling, and compliance records

To identify and implement process improvements to enhance efficiency

To log and schedule work in conjunction with the Management Team to ensure effective planning

To take information from installers reports to create quotes/invoices to send to customers

To carry out any reasonable task request by Operations Manager

Your Skills and experiences Required

Administrative experience of at least 1 Year

Outstanding customer care skills and a professional approach, with a strong desire to ensure the customer journey with us is a smooth process.

A great listener and communicator, someone prepared to use new technology to make sure the documents they produce are spelt correctly and are grammatically accurate.

Confident and proficient in the main Microsoft Office elements; Word, Excel and Outlook particularly.

Someone able to work in a small team and who can prioritise their work according to deadlines.

Interest in the renewable energy sector, particularly solar pv.

Willingness to learn and to undertake training to improve knowledge of the products we us. This could be in-house or external.

Your Skills and experiences Desirable

ideally you will have industry experience in a similar role, e.g. producing MCS certificates and dealing with G99 applications, but this is not essential.

experience with some of the other software we use AuotCAD, Adobe Acrobat, full tuition will be given if no experience.

What we offer

25 days holiday plus bank holidays

Flexible working arrangements (where possible hybrid working will be considered after initial training period)

A convenient office location on the fringe of Hereford, well served by public transport and with bike parking and a Beryl bike stand.

Free Membership of local spa, gym or equivalent leisure activity

A meaningful role in a growing, purpose-driven industry

Friendly and supportive team environment

Opportunities for career development and training

Contribution to a low-carbon future

We are an equal opportunity employer and value diversity at our company. We are committed to creating an inclusive environment for all employees.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We reserve the right to close this advert at any point should a sufficient level of applicants be met.

Job Type: Full-time

Pay: Up to 26,000.00 per year

Benefits:

Cycle to work scheme Flexitime Free parking On-site parking
Ability to commute/relocate:

Hereford: reliably commute or plan to relocate before starting work (required)
Experience:

administrative: 1 year (required)
Work Location: Hybrid remote in Hereford

Reference ID: Solarkinetics 004