Job Description

Job Title

Administrator & Home Support Cover worker - Enabling Service

Hours

30 hours per week

Salary

13 per hour

Working pattern

Monday to Friday, hours to be agreed over 5 days

Place of work

Age UK Exeter, Mount Pleasant Road, Exeter and Clients Homes

throughout Exeter

Annual Leave

6 weeks

Status

Initial one year contract (with a view to extending)

Benefits

Company Pension. Free on-site parking. Blue Light Card. Regular Clinical Supervision (where relevant to role)

Job Purpose

To provide reliable, efficient administrative and cover support in a fast-moving service, to ensure a high-quality provision for our clients, and excellent support for our Home Support workers. To understand and be responsible to the difficulties and concerns older people and carers who use the service may face.

Responsible to

Admin Officer - Enabling & Home Support Service

Main Duties

Prepare, match and roster Home Support workers with clients using 'Charity Log' software system Process new assessments to include writing to clients and emailing confidential information to Home Support workers ensuring documents are password protected Arrange cover for clients when Home Support workers are off on leave or sick Be a first port of contact for the service, and deal with daily enquiries appropriately You will provide emergency cover for Home Support worker sickness or planned cover for holidays, always ensuring the office is appropriately covered (This will include enabling and cleaning tasks) To make working arrangements with the Enabling team and clients to ensure that your overall work timetable fits together and that clients receive services at times that are convenient and appropriate to them To brief the Admin Officer, or in their absence, the Enabling Service Manager or SMT, with any concerns about the safety or wellbeing of clients to ensure that these can be actioned swiftly in line with our Safeguarding policy To use a work mobile handset to ensure that the required visits are completed and signed off by you, thereby contributing to effective administration and evaluation of the service To participate fully as a member of the enabling team, covering for absent team members, attending staff training, regular staff meetings and supervision that may be outside of normal hours To undertake any other duties commensurate with the post

There is no personal care with this role.

Other Duties

This job description is intended as a guide to the general duties required of the post. The post holder may be required to undertake training and perform duties other than those given in the job description. The duties and responsibilities attached to posts may vary from time to time. Such variations are a common occurrence and would not justify the re-evaluation of a post. Where a permanent and substantial change in the duties and responsibilities occurs, then the post would be eligible for re-evaluation.

Disclosure and Barring Service (DBS)

This role requires an enhanced DBS check.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

All unspent cautions and convictions cautions. All adult cautions and spent convictions that are not protected (i.e. that are not filtered
out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975

(as amended in 2020).

For further information on filtering please refer to Nacro guidance, the Disclosure and Barring Service (DBS) guidance or Ministry of Justice (MOJ) guidance (see, in particular, the section titled 'Exceptions Order').

We recognise the contribution that people with criminal records can make as employees and volunteers and welcome applications from them. A person's criminal record will not, in itself, debar that person from being appointed to this post. Any information given will be treated in the strictest confidence. Suitable applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. All cases will be examined on an individual basis.

Equal Opportunities

All employees have a responsibility to understand and abide by the obligations laid down in the organisation's equal opportunities policies.

Health and Safety

All employees have responsibility for their own health and safety and for that of others who may be affected by their acts or omissions. Staff members are required to adhere to all health and safety regulations, guidance and procedures at all times.

Confidentiality

All employees are expected to respect confidentiality in relation to Age UK Exeter business, client and service user data.

How to Apply

Please submit your CV and a covering letter to Karen Brooks, info@ageukexeter.org.uk, detailing your relevant skills, experience, and qualities and why you would be a suitable candidate for the role, based on the Person Specification below.

(Please note, applications submitted without a covering letter will not be considered)

Closing date Wednesday 22nd October - 9am

Interview Date Wednesday 29th October

Person Specification

Essential Criteria

A respectful understanding of, and sensitivity to, the needs of older people Excellent communication (both verbal and written) Organised and self-motivated. Ability to multi-task Able to work on own initiative: awareness of when to seek further support or guidance. Good written English skills Good decision-making skills Understanding of confidentiality issues Understanding of risks and hazards Confidence in handling money and other official/ formal paperwork Warm, friendly personality with non-judgemental attitude Good knowledge of IT. Competent and confident in all Microsoft Office applications Knowledge of Data Protection and GDPR Car driver with own transport and a full, clean driving licence

Desirable Criteria

Sense of humour Good general level of education
Job Type: Part-time

Pay: 13.00 per hour

Expected hours: 30 per week

Benefits:

Company pension On-site parking
Work Location: In person