Job Description

Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people - this role will be based at their Horley office.

They are looking for an experienced Administrator to join the Project Delivery & Support Team where you will be providing proactive administrative and business support to this busy department.

Salary: up to \xc2\xa320,000 to \xc2\xa324,000

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Horley, after initial training, hybrid working will be available, 2/3 days office / 2/3 remote

Benefits Include: Pension scheme, professional qualifications sponsorship, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

What will the Project Support Administrator role involve?

• Effectively and efficiently support the PDS team to deliver projects in time and enhance the customer\'s experience.
• Generating sub-contractors work files and dealing with suppliers\' invoices
• Reviewing installers documentation and ensuring data is available on the platform
• Deal with all allocated logs and emails within the SLAs, take ownership of prioritizing workload.
• Adhere to all Project Delivery and Support Service Level Agreements, responding to customer emails within 3 days.
• Provide consistently helpful, efficient, and courteous customer support via telephone and email as required.
• Resolve customer queries and complaints following the Project Delivery and Support procedures
• Carry regular checks to ensure customer reports are sent to the correct recipients.
• Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
• Undertake methodical administration as required.
• Proactive use of telephone and follow up with emails to always maintain clear audit trail.
• Proactively liaise with and quickly build rapport with customers and suppliers.

Skills & Attributes required:

• Consistently professional, confident, and calm even in challenging situations.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Highly organised with good attention to detail
• Prioritise work well.
• Articulate, professional and clear verbal communication skills.
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Precise and appropriate written communication skills.
• Good listener; can understand the needs of customers and colleagues
• Strong problem-solving and analytical abilities
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven\'t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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