Job Description

Suffolk County Council

Address:

Endeavour House, Ipswich IP1 2BX - Hybrid

Salary:

28,598per annum (pro rata for part time)

Hours:

18.5 hours per week, flexible working options available

Contract:

Permanent
As a modern and effective council, we understand the importance of being flexible and well-connected in the ways we work. We focus our ambitions on doing what's right for people, our partners and our communities - both now and for the future.


That's why, as one of the largest employers in Suffolk, we believe in empowering everyone. Through career variety and collaborative working, accessible career paths and professional development.


The support and care we offer encourages and enables you to be the best you can be. To make a meaningful impact on the world around you. To achieve a unique sense of pride in what you do, why you do it and where.


Reimagine the possibilities.

Your role and responsibilities

You will be a key member of the Quality Assurance and Practise Development Team (QAPD) comprising of the Principal Social Worker, Principal Occupational Therapist and Social Work Practice Leads supporting with tasks and activities to assist the smoothy running of the team.


Although every day could be different the kind of tasks you will be asked to complete may include:

organising QAPD Team Meetings, Practice Drop-in Sessions etc including room bookings, Teams Meetings, arranging equipment, inviting attendees, collating and circulating meeting papers, handouts, taking minutes etc supporting the Principal Social Worker/ Head of Quality Assurance & Practice Development and other Team Members with admin tasks including appointments, meetings, rotas, presentations etc ensuring that practice information and guidance from the QAPD Team is kept up to date, accurate and accessible including QAPD SharePoint Site and IRIS. Including informing document owners when updates required and monitoring quality assurance action as well as supporting creation of various learning materials supporting the Principal Social Worker/ Head of Quality Assurance & Practice Development and QAPD Team Members with creation of learning materials in various formats supporting QAPD Team with practice Audits, allocating audits on the Case Management System, supporting with data analysis and the production of presentations from reports follow up quality assurance actions and update action plans to reflect progress monitoring the QAPD team email inbox and provide timely responses or redirection of queries supporting QAPD team monthly financial forecasting on Oracle working part time hours over Wednesday, Thursday and Friday to compliment the current part time business support officer.

You will need

Knowledge and experience in Business Administration or Customer Services A good standard of literacy and numeracy Enthusiasm to be an active member of the team Motivation to complete tasks to a high standard A desire to learn and develop An interest in social care The ability to work both independently, using initiative and creativity as well as together in collaboration with other members of the team

You can view a full list of requirements in the

Job and Person Profile (Word)

.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Quality Assurance and Practice Development Team (QAPD) is dedicated to ensuring that high quality and consistent services are delivered to people, supporting the professional development of staff, and promoting best practice across Adult Social Care (ASC). They play a crucial role in delivering the requirements of the Quality Assurance Framework and ensuring that statutory requirements are met. The team leads on fostering a culture of continuous and evidence-based learning in innovative and interactive ways, ensuring that good practice is shared and celebrated. It is vital that the business support officer is an active member of the team.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our

Workforce Equality Report

.

For more information

Please contact

Fiona Smith

for a casual conversation. You can reach them by calling

07872 421566

or emailing

Fiona.Smith@suffolk.gov.uk.

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 -

Read the

Job and Person Profile (Word).

Step 2 -

Click 'Apply Now' to start your online application.

Step 3 -

Upload asupporting statement

indicating how you meet each of the criteria in the 'Person Profile' section

of theJPP.

You should use the

Supporting Statement template

. Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Please note:

Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing

recruitment@suffolk.gov.uk

or calling

03456 014412

. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 16 November 2025.

Interview date: week beginning 24 November 2025

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we

offer a wide variety of careers to suit people with a range of

skills, abilities and ambitions. We offer working options that

flex to reflect the way people work today and take the time to

understand and support your individual needs. We're driven

to make a positive difference to the world around us and

encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:



up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day
Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).