Job Description

Administrator Post:

Administrator Pay band: 25486.50 per annum pro rata Contract: Initially 1 year Fixed Term Part time 20 hrs per week (Mon Fri) Date: July 2025 Reporting to: Business manager Responsible to: CEO Base: Home/Matthews Hub Office Matthews Hub values promote a culture that: Is respectful and caring to all Focuses on each person's individual needs Promotes personal autonomy and the right to lead an authentic autistic life Provides a safe environment Works in partnership with families and other services Promotes a can do attitude Promotes quality of care with dignity and respect Job Role/Purpose: Provide administrative support to Matthews Hub Business Manager and Training Team including all related support for Oliver McGowan (OM) training schedules and having a person centred approach that meets the needs of co-experts with lived experience of Autism Spectrum Disorder (ASD) & Learning Disabilities (LD) who support the delivery of OM training. Ensuring administrative processes are in place to deliver services efficiently and effectively. Key Duties & Responsibilities: Training Team Support o Supporting the booking and organisation of workshops & sessions, including creating bookings & contact details via Ticket source, Teams and Zoom as required Oliver McGowan (OM) training support o Training scheduling & venue organising o Maintaining attendees database o Booking co-experts for lived experience training with partner organisations o Confirm travel arrangements and payments for co-experts o Manage general calls/emails relating to OM training Creation of certificates for all training Managing training surveys and feedback Assisting Business Manager with weekly and month end reporting data Monitor and update staff training requirements General office duties as required NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

Other Responsibilities:

The post holder will work within Matthews Hub policies and procedures including those relating to Health and Safety, Data Protection, Equal Opportunities and Safeguarding Vulnerable Adults. The Health and Safety at Work Act 1974 and other associated legislation places responsibilities for Health and Safety on all employees. Therefore, it is the post holders responsibility to take reasonable care of the Health and Safety and Welfare of her/himself/ themselves and other employees in accordance with legislation. The post holder will be thoroughly acquainted with the position of fire extinguishers, escape routes and the action to be taken in case of fire.



The above duties may involve having access to confidential information. Confidentiality must be maintained at all times. Members information will be handled fairly, lawfully and as transparently as possible. Matthews Hub is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all our employees and volunteers to share this commitment.



The above principal accountabilities are not exhaustive and may vary without changing the character of the job role or level of responsibilities. Knowledge, Skills and Abilities: Knowledge: Strong working knowledge of Microsoft Office 365 (essential) Working knowledge of SharePoint (desirable) Good standard of general education (NVQ level2 or equivalent) Working knowledge of Ticket Source, MS Teams & Zoom (essential) Familiarity with the issues which people with autism face on a day-to-day basis (desirable) Experience supporting colleagues with learning disabilities through accessible communication, environment and personalised support (desirable) Skills: Excellent organisational skills & flexibility Excellent interpersonal and customer service skills Friendly telephone manner Ability to plan and organise Respect for the autonomy and rights of members Ability to communicate effectively with members, staff, Trustees, public and all related organisations Ability to always maintain a high level of confidentiality and discretion. Not easily offended Fun with a good sense of humour Personal Qualities: Patience, empathy & strong communication skills Mature, friendly and professional manner Commitment to provision of a high-quality service Open minded down to earth, proactive & bright Ability to learn quickly & willing to learn Good team player Ability to remain calm under pressure Self-motivated Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for previous criminal convictions.