Job Description

Job Overview

Modality Partnership Hull Division has a part time vacancy for 19.5 hours per week, for an Administration Assistant. The postholder will work within Hull Division and provide to provide a flexible, comprehensive admin resource to support the team in the provision of service delivery. Dealing with clinical and non-clinical colleagues in an efficient and polite manner. Undertake a variety of administrative duties to assist in the smooth running of the service in accordance with procedures, protocols, and timescales. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality administration service. The postholder will be committed to make real changes to the health care services provided within Primary Care to improve patient care.

12.21 per hour / Salary 23,874.88 Per annum WTE

As an employee with us you can benefit from

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, processing of documents accurately and in a timely manner, and demonstrate the ability to manage and prioritise the workload along with the wider team. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a patient facing role as you will provide back-office administrative support to the division. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction.

All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

To provide an efficient administrative service supporting all Modality Practices.

To assist clinical staff by preparing medical/insurance and other reports, tracking progress to ensure prompt turnaround and payment where appropriate.

To support clinical staff with the effective management of medical and insurance reports i.e., sending notes, checking notes, typing reports, tracking payments, requesting records transfers.

To assist Practices with following complaints pathway.

To accurately action all aspects of Private work following completion by Clinicians or GPA including GPA Reports

Monitor generic email address.

To assist with clinical and non-clinical pathways for AccuRX Medical/Admin processes

To complete deductions of medical records from the practice

To accurately read code from clinical documents using Ardens Templates were appropriate.

To accurately record clinical activity on patient records, scan and file documents ensuring quality assurance processes are maintained.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To assist with the gathering of statistics and information when required.

To attend meetings as required and participate in PLT sessions.

To participate in the induction and training of new team members to ensure they meet their objectives.

To ensure learning from individually attended training sessions is cascaded to all members of the team.

To undertake any other duties commensurate with the scope of the role and within the post holder's skillset as requested.

If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of likeminded people.

Please note Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

We are not able to provide sponsorship for this role

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification:

Knowledge:

Essential

MS Word, Outlook, Excel and other relevant software packages

Medical terminology NHS systems - desirable Knowledge of/experience from within NHS

General Practice desirable

Skills

Customer service orientation

Excellent listening, communication and interpersonal skills

Accurate typing and word processing

Administrative and organisational skills

Ability to follow policies, practices and protocols.

Computer-literate and adaptable in using different software

Personal Qualities

Professional approach to work

Good telephone manner

Strong team player

Responsive and positive outlook

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 19.5 per week

Work Location: In person