Role Introduction
We have an exciting opportunity for an experienced administrator to join our new Proactive Support Service. The post is 22.5 hours a week which can be worked flexibility between 9am-5pm
The Proactive Support Service will work closely with and be co-located with the Corporate Parenting Team in Leeds City Council and will work in an integrated way with other health and care services available to our children and young people with escalating needs. There will be a richness of clinical skills and expertise in the team, from a Consultant Psychologist, Nurses and Speech & Language/Occupational Therapy. The post will be based at Kernal House
The postholders will provide full administrative support to clinicians from multi-disciplinary professions including maintaining clinical records, allocating diary appointments and input on electronic record keeping systems. You will also have an essential role in being the first point of contact for service users and others who telephone and attend appointments with our Service. A positive and friendly approach to dealing with members of the public and colleagues is essential.
As this is a new service you will also be involved in the setting up of effective administration systems to support the service.
Previous experience working in the NHS or LCC and an understanding of the systems would be an advantage.
As a team administrator your role will include:
Receiving and responding to telephone calls from patients, families, and other professionals as per guidance
Managing team emails
Receiving referrals on behalf of team
Making appointments
Word-processing of document including outcome letters
Creating other documents including spreadsheets as required
Arranging meetings including booking rooms
Taking notes of meetings as required
Support the team manager in collection of data
Managing rotas/e rostering for team
Ordering of equipment /resources as per agreed process
Providing other administrative tasks
A positive and friendly approach to dealing with members of the public and colleagues is essential.
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