We are seeking a highly intelligent individual with a positive disposition to join our small office based team and make a real difference to our services and our operations. You will play a pivotal role in ensuring the smooth and efficient operation of our private healthcare services with a key focus on quality customer service. The ideal candidate will enjoy phone and video based customer communication at different levels, will be highly proficient with modern cloud-based applications, maintaining attention to detail in a multi-tasking environment.
Duties
Friendly and professional service support for new and existing customers, including new enquiry call handling
Formulation of costed Customer Proposals for Services
Organisation and coordination of timely service delivery and service conclusion including liaison with OT professionals, clients and customers
Provider and Customer account management including invoicing and payments
Support for Service KPI review and analysis
Requirements
Strong analytical and decision-making skills are essential, with the ability to synthesize complex information and determine appropriate courses of action
Strong foundation in verbal and written professional communications, including telephony-based advice and support.
Naturally positive disposition oriented towards friendly, professional customer-oriented service management and delivery
Demonstrable ability to build strong, effective internal and external professional relationships
Strong computer literacy and proficiency with CRM solutions and Google Workspace (or Microsoft 365) is essential
Strong organisational skills with the ability to prioritise tasks effectively.
Excellent data entry skills with attention to detail.
Previous experience in a healthcare service environment outside of the NHS will be considered an asset
A comprehensive working knowledge of and proficiency with AI tools & services, together with their practical application, their potential and their limitations will be considered an asset
Please download a and detailed Person Specification from www.theotcentre.co.uk/jobs/head-office-vacancies
If you are a proactive individual with a passion for customer service we would like to hear from you.