Job Description

Administrator

Location: Ealing

Contract: Full-time, Permanent

Hours: 42.5 hours per week, Monday - Friday

Salary: Up to 32,130 per annum

About Us

Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we're entering an exciting phase of growth. This role offers the opportunity to be a key member of the team, driving the successful delivery of our planning and customer service functions at the heart of our operations.

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team in Ealing. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

Duties

Act as a frontline representative for customer and client communication, addressing inquiries, concerns, and requests promptly and professionally. Provide exceptional customer service by ensuring timely responses, accurate information, and effective resolution of issues to maintain positive relationships between customer/client and the office. Identify jobs from the previous day that lacks a follow-on appointment and requires further scheduling. Communicate these jobs to planners for prioritisation and scheduling to ensure timely completion and efficient workflow. Manage "No contact" and "entered" pots systematically, ensuring all jobs are addressed and documented accurately. Collaborate with the planning team to process jobs associated with these pots efficiently and effectively. Collaborate with planners to monitor operative diaries regularly, conducting checks every 2 hours to assess progress and identify any delays. Identify operatives falling behind on tasks and bring them to the attention of planners to escalate. Assist in implementing strategies to address delays and optimise operative performance to ensure timely job completion and operational efficiency. Ensuring all repairs queries are actioned within a 48-hour period with sufficient information to allow A2Dominion to answer queries efficiently. Take incoming calls from residents and respond to their queries

About You

Experience handling calls Ability to prioritise tasks in a fast-paced environment Strong attention to detail Experience in a housing, property, or maintenance environment is preferred but not always essential -- training is often provided

Benefits

25 days annual leave plus bank holidays

Leading pension scheme

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Family friendly policies


All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.


Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.


Apply to discuss your application further contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)


If you need any help with your application process, we are here to support you. We will be accessible every step of the way.


At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.


We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.


In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.