Job Description

Mission Statement

- 'C2C Social Action supports, inspires and motivates those experiencing social disadvantage (such as history of offending, domestic abuse survivors, drug and alcohol dependence or mental health issues) to move forward with their lives and to contribute positively to society'.

About Us

C2C Social Action is a Christian charity working to support individuals across Northamptonshire and Milton Keynes to break cycles of offending, abuse, and disadvantage. With a team of 32 staff and a wide range of life-changing projects--including women's centres, a men's hub and housing, community gardens, and other specialist services--we are committed to restoring lives and building hope.

We are now recruiting two administrators to join our team. Working closely together, the successful candidates will share and cover core administrative tasks, ensuring smooth operations across our centres. You will also provide cross-cover for each other and be flexible in supporting our three sites when required.

Role Purpose

The Administrator will be part of the Women's Centre team, providing essential administrative support to the Senior Leadership Team and Project Manager. This role ensures that the centres are safe, welcoming spaces for women, that all administrative processes are carried out efficiently, and that accurate data and reporting underpin the organisation's operations.

The centre provides a safe space for women to attend and access support services from a multitude of service providers, where professionals co locate alongside our team to provide an excellent and comprehensive support package to the women.

Occupational Requirement: Due to the nature of the role, and in line with Schedule 9, Part 1 of the Equality Act 2010, this post is open to female applicants only as the successful candidates will be located within our women's centres.

Key Responsibilities

The post-holders will share and cover the following responsibilities:

Centre & Team Support

Act as a first point of contact, responding to emails, telephone calls, and greeting all visitors. Ensure all service users and professionals sign in and are welcomed to the centres. Support the day-to-day running of the Women's Centres.

Cover and support colleagues across our centres in Northampton, Milton Keynes, and Kettering when required.

Administration & Data

Collect, input, and maintain accurate data from entry systems, group registers, and service feedback. Collate case studies to evidence the effectiveness of the work. Take minutes at management and team meetings. Set up meetings and support recruitment processes as required. Administer and process DBS applications. Collate incoming invoices, receipts, and administer petty cash. Assist with the publication and distribution of newsletters.

Systems & Compliance

Oversee printing and consumables for the organisation. Lead on ensuring IT infrastructure is compliant and implemented effectively. Maintain awareness of and adhere to GDPR, data protection, and safeguarding policies. Record safeguarding incidents in line with organisational policy.

Communication & Promotion

Publicise the activities of C2C Social Action across relevant channels. Collate and share feedback with relevant teams. Communicate effectively with all users of the centres, professionals, and colleagues.

Other

Undertake project work as agreed with the line manager. Attend staff meetings, training, and supervision sessions as required. Be flexible and adaptive to meet the needs of the organisation.

Person Specification

Qualifications & Experience

Relevant qualification to a good standard (ideally A-Level or above) or significant experience in administration. Strong working knowledge of Office 365 (including SharePoint, Teams, and other applications). Understanding of office administration processes. Experience working with confidential data and maintaining accurate records. (Desirable) Knowledge of the barriers faced by people with complex needs, trauma-informed practice, and/or the criminal justice system.

Skills & Attributes

Excellent verbal and written communication skills. Strong organisational skills with an excellent attention to detail. Ability to work on own initiative, under pressure, and as part of a team. Ability to build strong professional relationships with colleagues, service users, and partner agencies. Solution-focused approach with the ability to negotiate and de-escalate challenging situations. Proactive, flexible, and emotionally resilient.

Values & Commitment

Commitment to safeguarding, professional boundaries, and data protection. Commitment to equality, diversity, and inclusive practices. Positive, collaborative, and consultative approach to working. Personal and professional integrity.

What We Offer

We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:

A welcoming and mission-driven working environment. Opportunities for professional development. Supportive team culture rooted in Christian values. Opportunity to make a lasting difference in people's lives Regular training and development opportunities A full induction A fully supportive team environment with regular and ongoing supervision 28 days (pro rata) annual leave plus bank holidays Pension Scheme with employer contribution Wellbeing sessions The opportunity to contribute to meaningful, values-driven work that makes a difference

Condition of Employment

This post is subject to Adult Workforce Regulations. Appointment and continuing employment will be subject to funding, the granting and maintaining of a satisfactory DBS and 2 suitable references.

Staff are required to ensure immediate notification to their line manager of any personal involvement in criminal justice services.

How to apply:

If you are interested and would like to apply, please email your current CV to

recruitment@c2csocialaction.com and complete the following questions (up to 500 words per question)

Closing Date midday on Monday 1st September 2025

1. Why have you applied for this post and why do you think you are suitable for this position?

2. Using the job description, please evidence your experience/knowledge and how it applies to this role? (No word count)

3. Supporting women who are involved in the criminal justice system can be very challenging, please explain some of these challenges and how you would overcome them.

Vetting process will include references and an Enhanced DBS check

Applications will only be considered if the above questions are answered.

We reserve the right to close for applications at any time.

Job Type: Part-time

Pay: 12.50 per hour

Expected hours: 15 per week

Work Location: In person