Job Description

About Us

Company Overview

Feedwater Limited is a privately owned chemical manufacturer specialising in water treatment. Based in Wirral, UK, we serve clients nationwide and have a global presence. We value inclusivity, customer focus, and collaboration, aiming to enhance safety compliance and efficiency for organisations relying on water.

Administrator Position

We are hiring a full-time Administrator (37.5 hours/week) on a 12 month fixed term contract (FTC) for our Moreton, Wirral Head Office. The role covers clerical duties across two departments, including answering phones, processing orders, work on customer portals. Some flexible hybrid working is available, subject to office needs.

Key Responsibilities

Organising documents and general office tasks Handling phone calls and directing enquiries Entering sales orders Issuing invoices Maintaining accurate customer records Providing cover for Sales/Administration teams Updating customer Portals Processing card payments

Organising & Planning :

Plan and maintain the scheduling plan spreadsheet for your assigned region Control the allocation of scheduled work on a regular basis, planning as far ahead as possible (currently six months) to support Management with resource and personnel planning.

Work Coordination:

Respond to call-out requests, assess priorities, and arrange visits accordingly. Organise installation and scheduled water hygiene works, liaising with equipment production, chemical production, SSD, and sales/account managers regarding availability and delivery. Ensure correct RAMS are sent to the site contact in advance.

Documentation & Reporting:

Check and generate monthly job sheets for scheduled work before issuing to engineers. Sign off completed jobs and update Lotus Notes with information for C4/C5 works. Send all reports to customers.

Skills and Experience

Applicants should demonstrate:


Strong attention to detail and data accuracy Excellent verbal and written communication Good organisational and time management skills Effective problem-solving abilities High-quality customer service skills Confidentiality with sensitive information Ability to multitask and work as part of a team Basic understanding of financial processes

Desirable:

Experience with Sage or Dynamics 365; prior office experience in a small-to-medium business.

What We Offer

25 days holiday plus Bank Holidays Company Sick Pay Real Living Wage employer Employee Benefits Scheme Access to online GP, physiotherapy, and counselling Training and skills development opportunities Supportive, family-feel company culture Free onsite parking with EV charging




Equal Opportunities & Application



We welcome applications from all qualified candidates regardless of background and provide reasonable adjustments throughout recruitment. For assistance, contact HR@feedwater.co.uk. This vacancy may close early if sufficient applications are received.