Job Description

Why come and work with us?



WASHCO is a leading company who supply and distribute laundry equipment. We pride ourselves on high values, and our commitment to our staff and customers alike. We're passionate about what we do and it's important to us that we work responsibly; looking after our employees, supporting the communities we work in and minimising our impact on the environment. We support, develop and value our staff, giving them the opportunity to be the best they can be.



We feel hard work should be rewarded, that is why our employee benefits include:

Employee Discount (after a qualifying period) Generous Maternity and Paternity. An enhanced company pension scheme (subject to eligibility criteria). Generous holiday allowance calculated at 6.6 times your weekly contracted hours. Training and Development programs including fully funded apprenticeship opportunities. Support for community projects. Wellbeing support provided by the Retail Trust which is free to use for all our employees. Healthshield Cash Plan Life Insurance. Discounted Gym membership. Recognition for Long Service.

We are passionate about innovation, people, and outstanding service--and we want you to grow with us.

What Does the Role Include?

As a Service Administrator at WASHCO, you will play a key role in ensuring our customers receive exceptional service and support. You will be responsible for coordinating service activities, managing communications, and keeping our internal systems running smoothly. Your responsibilities will include:

Acting as the primary point of contact for customer enquiries via phone and email, ensuring all communication is professional and efficient. Coordinating service jobs and planning engineer workloads to align with agreed time slots. Creating and maintaining accurate job records, including service requests, invoicing details, and warranty claims. Monitoring daily schedules to ensure all work is completed on time. Managing van stock ordering and liaising with suppliers where required. Working closely with engineers, the service admin team, technical teams, and sales to support effective service delivery. Contributing to proactive projects, customer initiatives, and continuous improvement activities to enhance overall service performance. Maintaining and updating company data to support future customer engagement.

What Skills and Experience Are Required?

We're looking for someone with:

Experience in customer service or administrative roles, ideally within a service-led or technical environment. Excellent communication skills, with the ability to manage customer enquiries professionally and confidently. Strong organisational skills, including workload planning, multitasking, and prioritising under pressure. High attention to detail, with accuracy in data entry, record-keeping, and invoicing processes. Confidence using IT systems, CRMs, and general office software. The ability to work independently while also collaborating effectively within a team. Experience handling warranty claims or stock control (desirable but not essential). A proactive approach to problem-solving and continuous improvement.

As part of your application, please include a one-page cover letter outlining how your qualifications, career experience, and achievements make you the right fit for this exciting leadership role.



As a member of our friendly and energetic team, we are looking for an engaging personality to build rapport with colleagues, providing them with the best possible experience. You would be someone who shares our company values of Honesty, Respectfulness, Loyalty and Accountability.

When recruiting we always look for individuals who share our values and can add their personality. We encourage our teams to bring forward their ideas and help contribute to our business.

We are a company that values our staff and their work/life balance and therefore are happy to discuss flexible working opportunities to continue to gain specialist knowledge.

If you require any alternative application / interview arrangements please contact hradmin@hughes.co.uk