Job Description

Role Overview:

The successful candidate will work from our Mallusk office and will be responsible for the planning and scheduling of job orders, coordination of annual boiler services and heating breakdowns for our clients/customers. They will manage the distribution of the works to our Maintenance Engineers through our internal booking system.

Reports to:

Contract Manager

Direct Reports:

N/A

Working Hours:

Monday - Friday

9am - 5pm

Additional Benefits:

Pension

Life Assurance (T&C apply)

Health Cash Plan Membership.

Roles & Responsibilities:

Deal with any enquires from private customers and internal Managers and staff.

Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes

Support the onsite Engineers to ensure they have all information required to complete jobs in an acceptable timeframe and to the required standard.

Maintain the Company's internal IT system, Accuserv, to ensure all information is accurate and up to date.

Collate accurate information for Supervisors/Managers as required.

Deal with all clients/customers/staff in a professional, pleasant and efficient manner.

Answer calls without delay

Any other duty as deemed appropriate by management

Personnel Specification:

Essential Criteria:

Experience in Office Based Customer Service including experience in making outbound calls.

Experience of Microsoft Office, in particular Excel

Desirable Criteria:

12 months' experience in an office based customer service role

Personal Characteristics:

- Excellent communication skills - Ability to work as part of a team

- Excellent organisational skills - Flexibility to work in other locations as required

- Ability to use own initiative

H&A Group is an Equal Opportunities Employer

Job Types: Full-time, Permanent

Pay: From 25,396.80 per year

Benefits:

Bereavement leave Company pension Health & wellbeing programme Referral programme
Language:

English (preferred)
Work Location: In person

Reference ID: ADM/10/M/25