Job Description

Job Summary

set hours Monday 1 pm - 4.30 pm (3.5hrs), Thursday 1 pm to 6 pm (5hrs) and Friday 8.30 am to 4 pm (7hrs). Total 15.5 hours per week.

The main duties of the post are to provide a courteous and efficient customer service to patients and an effective administrative support to the doctors, nurses, pharmacist and practice manager. The administrator is often first point of contact, which patients have with the practice and therefore must exhibit good, effective communication, interpersonal and administrative skills. The post holder must also have the ability to use initiative and respond appropriately to an emergency situation.

Personnel Specification

Front Desk Reception Duties Administrator computerised patients appointment request system Operate the practice's demanding telephone system efficiently and courteously Operate the practice computer system with responsibility for accurately updating and maintaining patient records, in line with requirements under UK GDPR Manage patient telephone requests in an effective and efficient manner Deal with requests for acute and repeat prescriptions and ensure delivery of processes required to meet a consistently high standard of service to patients Operate a daily communication channel to Practice Health Care Team to ensure up to date information is shared. Deal with general patient enquiries, directing and guiding appropriate consultations. Provide cover for other posts as and when required and directed to do so by the practice manager.

Essential Criteria

4 GCSE's including English and Maths Grades A-C or equivalent OR NVQ/GNVQ Level II in Business Administration AND One year's experience of working with the public, gained within the past 5 years AND Demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality.

Desirable Criteria

One Year's administrative experience within a General Practice or similar clinical setting. Knowledge and experience in the operation of computer system currently used in General Practice i.e EMIS WEB, Apolloscan, Microsoft Word, Excel etc

Benefits

HSC Pension Scheme Sick Pay 20 days annual leave (pro rata) increasing with service and 11 statutory public holidays pro rata.
It is a condition for all positions within Park Practice that employees may not be registered with any of our doctors. If the successful applicant is registered with our Practice he/she will be required to transfer to an alternative GP Practice.

EMAIL: RECRUITMENT.Z00275@GP.HSCNI.NET FOR AN APPLICATION FORM ON OR BEFORE THE DEADLINE OF 13-02-2026.

Job Types: Part-time, Permanent

Pay: From 12.80 per hour

Expected hours: 15.5 per week

Benefits:

Company pension Sick pay
Application question(s):

Can you demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality?
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work Location: In person

Application deadline: 13/02/2026
Reference ID: Admin0126