Job Description

Administrator - Overstone House, Northampton

Hours: 16 per week

Are you an organised and friendly person who enjoys helping others and creating a welcoming environment? We're looking for an Administrator to join our team at Overstone House in Northampton.


As the first point of contact for residents, families, and visitors, you'll play an important role in supporting the smooth running of our home. From greeting guests with a smile to keeping our records and systems up to date, your work will help make Overstone House a place where everyone feels valued and supported.

What You'll Be Doing

Providing a warm, professional welcome to residents, visitors, and colleagues. Supporting day-to-day administrative tasks to keep the home running smoothly. Handling phone calls, emails, and enquiries efficiently and with care. Maintaining accurate records and assisting with basic financial or office duties. Helping to create a positive and friendly atmosphere for everyone who visits the home.

What We're Looking For

Experience in an administrative or receptionist role (care setting experience is a bonus, but not essential). Excellent communication and organisational skills. Confident using computers and office software. A genuine passion for helping others and providing great customer service. A Customer Service NVQ Level 2 (or willingness to work towards one) is desirable.

Why Join Anchor?

At Anchor, we're passionate about making a real difference to the lives of older people. You'll be part of a supportive, inclusive team that values kindness, respect, and teamwork.


We're proud to be an equal opportunity employer. Our diverse networks - including BAME, LGBT+, and Disabled colleague groups - help shape our culture and ensure every voice is heard. We celebrate individuality, champion equality, and are committed to creating a workplace where everyone feels they belong.

Join us at Overstone House and help us make a positive difference every day.

Set in the peaceful village of Overstone, Northampton, Overstone House is a modern, beautifully designed care home offering first-class residential and dementia care for up to 66 residents. Surrounded by private landscaped gardens, our home combines luxury and comfort with a truly welcoming atmosphere.


At Overstone House, everything we do is centred around creating a warm, safe, and friendly environment where residents feel valued, supported, and right at home. Our dedicated care team is at the heart of what makes us special -- kind, compassionate people who take the time to share a smile, a story, or a laugh while providing exceptional, person-centred care.


We're proud to offer a place where residents can live full, meaningful lives, supported by people who genuinely care. Working here means becoming part of a close-knit, professional team that makes a real difference every single day -- in a setting you'll be proud to call your workplace.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.


We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts Mental health support Flexible working options

Finance

Pension plan - contribute between 4% and 8% and we'll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.


We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.


We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.