Job Description

Job Title:

Administrator

Location:

Norwich or Bury St Edmunds - Hybrid

Salary:

24,570 p.a.

Contract Type:

Permanent

Hours:

Full time, 37.5 hours, Monday to Friday



Right to live & work within the UK is required for this role.

About Us:

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.



Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.

Role Summary:

The role of Administrator will provide a high standard of administrative support to the occupational health service. The ability to cope with a busy office environment and varied workload is required and accuracy and attention to detail is essential. Effective and efficient people skills are a vital part of the role. The post holder will maintain good telephone relationships and may have to deal with anxious and distressed callers with tact and discretion.

Main Duties and Responsibilities:

Undertake all aspects of administration work within the department including but not limited to, photocopying, scanning and filing of confidential documents, maintaining company database, and dealing with customer/client queries via telephone and email under supervision. Maintaining a high standard of organisation and, in conjunction with Clinical employees, manage diaries and clinics on their behalf, including arranging follow up appointments and vaccination programmes in line with recall schedules. In the event of cancelled appointments or clinics, ensure clients are notified and new appointment times given. Maintain confidential health records using the Occupational Health database and conduct ongoing quality control of recorded information using company systems, ensuring the database is accurate and updated. Exercise initiative and prioritise all aspects of own work and assist other administration employees in prioritising their work. As the first line of contact for internal and external service users, exercise discretion and initiative as appropriate, always remaining courteous. Consult and co-operate with other employees in sharing administrative duties where necessary. e.g., to cover short periods of absence due to holiday or sickness. Receive all incoming mail, execute own areas of responsibility, sort and distribute the remainder as required.

Experience, Skills, and Knowledge Required for the Role:

Previous administrative experience Effective communication and people skills Good attention to detail Good IT / PC skills including Microsoft packages

What Can We Offer You?

Competitive salary 25 days annual leave, plus bank holidays Buy and sell holiday scheme Pension scheme Health Cash Plan Career progression opportunities Employee Assistance Programme Cycle to work scheme Eye care test vouchers Flu vaccination scheme Employee discount scheme Life assurance Professional registrations fees paid Clinical Training Academy


Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.