Job Description

Why come and work with us?



Hughes is a family company with family values that have been trading for over 100 years. We pride ourselves on these values and our commitment to our staff and customers alike. This commitment and support also extend beyond our location boundaries. We encourage our teams to support good causes in their local communities.

We feel hard work should be rewarded, that is why our employee benefits include:

Employee Discount (after a qualifying period) Generous Maternity and Paternity. An enhanced company pension scheme (subject to eligibility criteria). Generous holiday allowance calculated at 6.6 times your weekly contracted hours. Training and Development programs including fully funded apprenticeship opportunities. Support for community projects. Wellbeing support provided by the Retail Trust which is free to use for all our employees. Healthshield Cash Plan Life Insurance. The opportunity for free use of Company Holiday Lodges. Discounted Gym membership. Recognition for Long Service.

We are looking for a person who can grow in their role and career with us through continued training and development.

What does the role include?

Learning about our business and our customer's needs Professionally engaging with customers and resolving account or payment queries Allocating payments that come into the department via bank transfers or PDQ payments Processing account applications, verifying business details and determining credit limits for customer accounts Assisting our other branches and customers in query resolution Promotion of our website through product price monitoring, liaising with the marketing team regarding promotions and our IT team to resolve website issues Working to team KPIs and other performance measures Promoting business rental to interested parties and being able to promote the benefits of the service

What Skills and Experience are required?

At Hughes we are passionate about developing and training our team members because our business has been built on customer service. An admin background is preferential but providing you have transferable skills we will guide and train you in our processes. We recognize that not all customers and colleagues are the same, and you will learn to tailor your approach to each situation A capability to learn new skills is required Flexibility when business needs and customer expectations change Listening and talking with customers so that you can gather all the information to best help a customer in a positive query resolution A good level of experience with Microsoft Office is advantageous

To be successful, you must have a friendly personality, be willing to take on a variety of tasks, and be able to work as part of a flexible team. It's important that you enjoy offering excellent service. Suitable candidates will be able to meet targets and possess relevant computer skills.

Full training will be given, with opportunities to continue to gain specialist knowledge.



IND01



As a member of our friendly and energetic team, we are looking for an engaging personality to build rapport with colleagues, providing them with the best possible experience. You would be someone who shares our company values of Honesty, Respectfulness, Loyalty and Accountability.

When recruiting we always look for individuals who share our values and can add their personality. We encourage our teams to bring forward their ideas and help contribute to our business.

We are a company that values our staff and their work/life balance and therefore are happy to discuss flexible working opportunities to continue to gain specialist knowledge.