Job Description

Agile Hybrid Homeworking with office base in Norwich



Full time, 37 hours per week (Monday to Friday)



Starting Salary BHA B2 at 25,985 per annum, with future progression opportunities to 27,644 per annum



12 Month Contract



About the role



We have an exciting opportunity for an Administrator to join our team. The role requires a candidate who is comprehensive in administration and capable of demonstrating attention to detail when carrying out admin support.

Main duties may include:

To assist in maintaining digital filing systems and uploading documents to the Association's management system efficiently and effectively to meet regulatory needs



To provide a professional and personable front-line service when dealing with enquiries from the public, customers, contractors and statutory agencies.



To provide accurate and efficient support to the Operations and Resource and Business Services Directorates including attending meetings with internal and external partners



Raising purchase orders, and processing invoices on the BBS system, for sign off by the Budget Holder



Undertake administration of health and safety information, including reporting on a regular basis on compliance with administrative processes



To assist in the administration of survey returns



To respond to property related internal and external queries in a timely manner.



Supporting with ad hoc administration requests



To support in reception duties and provide a high level of customer service to tenants and visitors to Broadland.



To assist with the outsourced post function.



For full details on the role, please see the job description , and review role 2 for specifics



About You



The successful candidate will have a minimum of 5 GCSE's including Maths and English or equivalent, excellent communication skills, a positive can-do attitude. The ideal candidate will have 2 years' experience of working in a housing development or highly regulated environment. You will also have good knowledge of MS packages such as Outlook and Excel and have experience working with digital filing systems.



All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.



About Us



Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.



We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.



Generous contributory pension scheme.



Access to an Employee Assistance Programme to support you when you need it.



Health Cash Plan - claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.



Utilities allowance to support hybrid home workers.



Lots of training opportunities.



And many more - Please see our benefits document available on our website.



For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.

Closing date:

Midnight on Sunday 18 January 2026