Job Description

Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at East Leake, Keyworth, Ruddington & Sutton Bonington.
There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and is a chance to enjoy a vibrant and forward-thinking primary care team, working closely with all colleagues in the VHG team.
We are looking to recruit full-time or part-time administrators supporting the day to day business, providing quality patient care and development of collaborative processes.
Main duties of the job
The roles will involve a variety of administration tasks across all areas of the practice to include, scanning, maintaining patient records and system information, creation and running of reports, as well as bespoke project work.
We are looking for individuals who are very organised and self-sufficient with excellent attention to detail. Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving.
About us
The successful candidates will need to have a flexible approach and be able to work at any of the 4 sites, so access to transport is essential for this role.
In return we can offer entry into the NHS pension scheme and a chance to develop your skills.
If you are interested in this opportunity and would like an informal discussion about the available role, please feel free to contact:
Rowena HR Admin nnicb-nn.vhg.hr@nhs.net
Rate of pay: 12.21
Application Closing Date: Friday 15th August
Interviews: Friday 29th August
Details
Date posted
25 July 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0045-25-0069
Job locations
Keyworth Health Centre
Bunny Lane
Keyworth
Nottingham
NG12 5JU
Job description
Job responsibilities
- Practice Administrator
Role in Practice - To provide effective administrative support to ensure the smooth and efficient running of the general practice. A practice Administrator will complete administrative duties, manage patient services, support clinical staff, and assist in the implementation of practice policies and procedures.
Responsible for - No Supervisory responsibility for staff
Responsible to - Admin Team Leader
Accountable to - Management team and GP Partners
Responsibilities-
Key Duties
Book and manage patient appointments via phone.
Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot
Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance
Contact point for patient enquires and supporting patients whilst attending the service
Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary
Process patient prescriptions in line with Practice protocols
Add to waiting lists and book from waiting lists as directed by practice team leader
Filing post including scanning test results and clinical correspondence into in medical records
Fax, photocopy, and email correspondence as required
Dealing with incoming and outgoing post and electronic communication including scanning documents to file
Registration of new patients computer data entry and making amendments to medical records as required
Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols
Completing patient referrals in line with current guidelines.
Confidentiality-
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Other Tasks
Ability to work within a team
Lock up the building where required
Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times
To undertake other responsibilities, within the scope of the grade
Job description
Job responsibilities
- Practice Administrator
Role in Practice - To provide effective administrative support to ensure the smooth and efficient running of the general practice. A practice Administrator will complete administrative duties, manage patient services, support clinical staff, and assist in the implementation of practice policies and procedures.
Responsible for - No Supervisory responsibility for staff
Responsible to - Admin Team Leader
Accountable to - Management team and GP Partners
Responsibilities-
Key Duties
Book and manage patient appointments via phone.
Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot
Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance
Contact point for patient enquires and supporting patients whilst attending the service
Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary
Process patient prescriptions in line with Practice protocols
Add to waiting lists and book from waiting lists as directed by practice team leader
Filing post including scanning test results and clinical correspondence into in medical records
Fax, photocopy, and email correspondence as required
Dealing with incoming and outgoing post and electronic communication including scanning documents to file
Registration of new patients computer data entry and making amendments to medical records as required
Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols
Completing patient referrals in line with current guidelines.
Confidentiality-
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Other Tasks
Ability to work within a team
Lock up the building where required
Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times
To undertake other responsibilities, within the scope of the grade
Person Specification
Qualifications
Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

• AMSPAR Receptionist certificate
• NVQII in Customer Care

• Experience of working with the general public

• Experience of reception work
• Experience of working within General Practice

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

• Knowledge of SystemOne

• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

• AMSPAR Receptionist certificate
• NVQII in Customer Care

• Experience of working with the general public

• Experience of reception work
• Experience of working within General Practice

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

• Knowledge of SystemOne

• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills