Job Description

Job Reference

JOB0230

Location

Kingston

Salary

26,005 per annum, including London Weighting where appropriate

Vacancy Type

Permanent/Full Time

Working Hours

37.5 hours per week

Application Deadline

Thursday, August 7, 2025

Job Summary

Are you a receptionist or administrator who is interested in working in the substance misuse sector to help people make positive changes in their lives? This new role is an opportunity to join one of Via's fully integrated flagship services.

The Role

You will be the 'first face of the service', providing a warm and professional welcome to those who use our service, professionals and our local partners and stakeholders. You will be able to demonstrate a non-judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, you will be able to manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence and invoices.


This is a dynamic and varied role, involving collaboration with colleagues across multi-disciplinary teams and external stakeholders, ensuring compliance with all Via policies and safeguarding principles. You will take lead for the security, tidiness, and health and safety of the premises, including completing and actioning regular risk assessments and checks, and coordinating necessary repairs or maintenance.


You'll also support performance and service quality by assisting with data collection, record auditing under the guidance of the Data Manager. In addition, you will play an active part in supporting service user involvement, volunteers, and peer mentors, and may be required to minute multi-disciplinary meetings.

The Service

Via Kingston is a fully integrated substance misuse service, providing clinical and psychosocial interventions, operating from a main treatment hub, with additional satellites within the community. The team actively promotes recovery and works with individuals that are directly and indirectly affected by substance misuse, working with the local community to improve the health, wellbeing and functioning of Kingston residents, irrespective of circumstance.

Location

The role is based at our Kingston hub in Surbiton Health Centre, KT6 6EZ, but may involve travel to external meetings and to other Via locations as needed.




To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities - visit our Benefits Package




For an informal discussion about the role, contact

Lucy Cammock

,

Data Manager,

via Lucy.Cammock@viaorg.uk or 07561 105764.


The closing date for applications is

Thursday 7 August at midnight.

The interviews will take place

week commencing 18 August.

All our applications are sifted by humans. Please send us applications that reflect your own knowledge, experience and values and not applications that have been generated by artificial intelligence (AI).




We accept applications via https://www.viaorg.uk/work-at-via/career-paths/ using our short application form, and your CV. For guidance on how to complete the application visit https://www.viaorg.uk/work-at-via/how-to-apply/. Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.


Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.


We're a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme.


Appointment to all our posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.


Please email people@viaorg.uk if you have any recruitment enquiries or if you require this documentation in an accessible format.