Job Description

Neighbourhood navigation (social prescribing) is an exciting NEW service for East Surrey, enabling GPs, nurses, other health and care, and social professionals to refer or recommend people into a range of local, non-clinical community-based services across the Joy platform.
The administrator role will form a key part of the new team delivering this new service. We would love to hear from you if you are a passionate, organised, and a community-minded individual, with a strong background in providing admin support for a team or individuals.
The admin role will be a key role within the team and you will be juggling a varied workload with often competing deadlines. You will work alongside the navigators and respond to patient enquiries so excellent communication skills are a necessity.
Interview Dates: 1 or 9 September 2025.
Main duties of the job
The administrator role will have an interesting and varied workload. Working as the first point of contact for the new service and helping patients with any enquiries. You will also be supporting the team of navigators and help with informing community groups and local support about the new service.
You will be working within the neighbourhood teams to provide information or answering any queries that they may have. You must be an effective team member but also be able to work on your own and use your initiative, to resolve problems with minimal supervision and have strong attention to detail.
About us
Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)
First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.
First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and various employee benefits.
Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Please note, flexible working options may vary depending on the role.
At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.
Sustainability is integral to First Community achieving the NHS Net Zero target.
Details
Date posted
30 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year +5% HCAS per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
B9078-FC1048
Job locations
First Community Health & Care
Kings Mill Lane
Redhill
RH1 5JY
Job description
Job responsibilities
The post holder will be supporting the new East Surrey Neighbourhood Navigation service (social prescribing) and the digital Joy platform and be responsible for providing effective and efficient administrative and clerical support to the team.
The service is being supported by Joy, a case management and marketplace platform that allows direct referrals from health professionals, and onward referrals into local community groups and clubs, allowing patients to access preventative care options that will lead to better, long term health outcomes for people.
The service will be aligned and integrated with the five East Surrey neighbourhoods and the local health and wellbeing networks and will work in partnership with key stakeholders in East Surrey including GP practices, Primary Care Networks (PCNs), Growing Health together, Local Authorities, Voluntary Community and social Enterprises (VCSE), Ageing well steering group, East Surrey Place, local community providers and Community link workers.
When completing your application please refer to both the Application Guide and full & Person Specification - these can be found under supporting documents. Job description
Job responsibilities
The post holder will be supporting the new East Surrey Neighbourhood Navigation service (social prescribing) and the digital Joy platform and be responsible for providing effective and efficient administrative and clerical support to the team.
The service is being supported by Joy, a case management and marketplace platform that allows direct referrals from health professionals, and onward referrals into local community groups and clubs, allowing patients to access preventative care options that will lead to better, long term health outcomes for people.
The service will be aligned and integrated with the five East Surrey neighbourhoods and the local health and wellbeing networks and will work in partnership with key stakeholders in East Surrey including GP practices, Primary Care Networks (PCNs), Growing Health together, Local Authorities, Voluntary Community and social Enterprises (VCSE), Ageing well steering group, East Surrey Place, local community providers and Community link workers.
When completing your application please refer to both the Application Guide and full & Person Specification - these can be found under supporting documents.
Person Specification
Knowledge
Essential

• Ability to manage varying workloads.
• Good working knowledge if IT and use of Office 365, teams, outlook, excel, word databases and web platforms.

• An understanding of health and wellbeing issues, and Social Prescribing.
• Good knowledge of the East Surrey area and the support services within it.
• Ability to work on own initiative as well as part of a team.
• Flexible, adaptable, and creative.

• Experience of working in an administrative environment.
• Experience of working in a customer service environment.

• Experience of working within social prescribing, voluntary sector, primary care, public health or health promotion.
• Experience of data collection and data entry.

• Ability to work as part of a team.
• Ability to work independently.
• Flexible, adaptable and able to use own initiative.

• GCSE or equivalent in Maths and English.
• NVQ 3 in administration or related subject or can demonstrate equivalent proven experience.

• Excellent people and communication skills, able to adapt communication style and approach to fit the person and individual situation.
• Excellent listening and interpersonal skills.
• Ability to prioritise workload.
• Minute/note taking.

• Ability to manage varying workloads.
• Good working knowledge if IT and use of Office 365, teams, outlook, excel, word databases and web platforms.

• An understanding of health and wellbeing issues, and Social Prescribing.
• Good knowledge of the East Surrey area and the support services within it.
• Ability to work on own initiative as well as part of a team.
• Flexible, adaptable, and creative.

• Experience of working in an administrative environment.
• Experience of working in a customer service environment.

• Experience of working within social prescribing, voluntary sector, primary care, public health or health promotion.
• Experience of data collection and data entry.

• Ability to work as part of a team.
• Ability to work independently.
• Flexible, adaptable and able to use own initiative.

• GCSE or equivalent in Maths and English.
• NVQ 3 in administration or related subject or can demonstrate equivalent proven experience.

• Excellent people and communication skills, able to adapt communication style and approach to fit the person and individual situation.
• Excellent listening and interpersonal skills.
• Ability to prioritise workload.
• Minute/note taking.