Job Description

Band 2

Main area

Administrator

Grade

Band 2

Contract

Permanent

Hours

Part time - 30 hours per week (Working Tuesday to Friday at 30 hours per week. Will consider 22.5 hours working Wednesday to Friday.)

Job ref

201-25-840

Site

Camborne/Redruth Community Hospital

Town

Redruth

Salary

24,465 Pro rata

Salary period

Yearly

Closing

03/12/2025 23:59

Interview date

17/12/2025

Thank you for your interest in joining us at

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care


Care based on what matters to people.*
Care provided at home or close to home.*
Improvement through learning, research and innovation.*
Prevention and alternatives to hospital.*

Great Organisation


Buildings that support health and wellbeing.*
Technology enabled care.*
Care teams are supported by responsive corporate services.*
Safe, efficient, effective and productive.*

Great People


A place people love to work and feel valued.*
Living our values with staff (all voices count).*
Attract, grow and develop talent.*
Leaders with compassion, who continuously learn and listen.*

Great Partner


Encourage and enable effective partnerships.*
Joined-up community services.*
Work with others to maximise workforce opportunities.*
Reduce our impact on the environment.*


At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

Cornwall Foundation Trust

Royal Cornwall Hospitals NHS Trust

Cornwall and Isles of Scilly Integrated Care Board


If you do not currently work for one of these NHS organisations, your application will not be considered at this time.



The role will support the Wheelchair Therapy Team in effectively managing the administration duties with processing, monitoring, updating referrals and co-ordinating complex appointments. This will include liaising with clients, outside providers, manufacturers, schools, other health professionals and care agencies as well as managing enquiries and escalating when necessary.



You should be able to work well under pressure, manage varying workloads with conflicting priorities, be adaptable to change, motivated with a commitment to provide excellent customer service. You should be able to work with minimum supervision and have a sensitive approach to dealing with occasional difficult situations.



The successful candidate must have a flexible approach, possess excellent communication skills, must be reliable, well organised, and be able to work as part of a team or independently.

Main duties of the job

Monitor, update and manage the Wheelchair Service waiting list and PWB Pathway.



Keep clinic schedules up to date so that team are aware of clinical commitments.



Provide and check accuracy of all data input onto system to ensure wheelchair service contract activity, referral status and appointment outcomes is correctly returned.



Efficiently book assessment visits both at clinic, school and at home to deliver against contractual targets.



Liaise with external equipment providers, manufacturers, schools, and other health professionals when appropriate.



Organise diaries and meetings as required.



Process receipt of referrals and generic service email messages in a timely manner.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.



Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.



Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.

Person specification

#

Education & Qualifications

Essential criteria

NVQ 2 / RSA 2 or equivalent experience

Desirable criteria

EDCL or equivalent #

Experience

Essential criteria

Experienced in co-ordinating complex appointments. Accurate data inputting and checking Working without direct supervision.

Desirable criteria

Working with people with a broad range of impairments/ disabilities. Healthcare / NHS administration experience First point of contact by telephone with patients, carers, families, external providers and professionals Awareness of medical terminology #

Skills

Essential criteria

Self-motivated and ability to work using own initiative Can cope under pressure Strong time management and organisational skills Excellent written and verbal communication skills

Desirable criteria

Skills in reassurance and persuasion #

Knowledge and abilities

Essential criteria

Good knowledge of IT systems and packages. Prioritise competing demands successfully. Ability to work unsupervised. Ability to liaise well with the public and professionals

Desirable criteria

Demonstrates patient centred practice #

Personal Qualities

Essential criteria

Ability to keep calm under pressure and able to multi task Flexible approach to changing needs of the service Demonstrates respect for all other team members Motivated Commitment to client centred, non-discriminatory practice. Willingness to undertake CPD in line with work needs

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:


Career conversations and individual development plans for succession planning and talent management Protected CPD time for registered staff Access to a dedicated central development fund supporting CPD for all staff Leadership and Management development programmes Coaching and mentoring opportunities A full clinical induction programme for operational skills Access to a care certificate programme for our band 1-4 clinical staff A bespoke and robust preceptorship programme to support newly qualified staff Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:


Suite of health and wellbeing initiatives to support our colleagues physical and mental health Free access to individual HARP portfolios to support revalidation for nursing staff Free DBS checks where required Discounts available from retailers, UK hotels and main attractions NHS Pension Scheme Salary sacrifice car scheme Cycle to work scheme The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.



Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.



If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.



Any general recruitment queries, please contact our recruitment team on 01208 834644