Job Description

Firsway Health Centre

: Administrator

Responsible to: Practice Manager

Reports to: Patient Services Manager

Hours of Work: 15 hours per week.

Working Days: to be confirmed

Benefits:

25 days holiday allowance (pro rata) plus bank holidays off, an extra 2 days for 2 year service, an extra 3 days for 5 year service.

Salary increases after service.

Birthday Day off

Vouchers for recognition of service

Staff Employee of the Month and voucher

Blue Light Discount service

Free Flu Vaccinations

Free onsite staff car park

Summer and Christmas Events

Monthly closures for Training

Monthly 1:1 with your line manager

Job Summary

To provide a friendly and welcoming administration service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.

Duties

Scanning documents and workflow Checking and actioning patient emails daily Checking the website daily and dealing with messages appropriately Dealing with all incoming tasks/work requests Coding clinical information onto patients' records Dealing with 3rd party requests for copies of medical records Dealing with Insurance/Private requests Taking payment for private work Answering telephone calls Dealing with all requests from patients, staff and health care professionals Using the patient record systems including booking, cancelling and re-scheduling appointments. Keeping patient details up to date Producing and filing letters for patients Typing letters and sending referrals Dealing with patient de-registrations Dealing with the registration of new patients Summarising medical records on the patient record system Processing requests from the Screening and Immunisations team Any other duties deemed commensurate with the job grade.

Key competencies

Good verbal, written and computer skills Professional and friendly personal presentation Excellent customer service skills A good understanding and appreciation of the need for confidentiality Excellent organisation skills with a high level of attention to detail Reliable and able to work under own initiative
Job Types: Part-time, Permanent

Pay: 11.70 per hour

Benefits:

Additional leave Company pension Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 1 year (required)
Work Location: In person