Job Description

Overview:

We are seeking an organised and proactive Administrator to support our busy self-catering holiday let company. Based in Pembrokeshire, you will play a key role in ensuring smooth daily operations, assisting with bookings, customer enquiries, and property management tasks.

Key Responsibilities:

Manage and respond to customer enquiries via phone, email, and online booking platforms Assist with reservation and booking processes, ensuring accurate and timely data entry Support property owners with administrative tasks related to property availability and updates Coordinate cleaning, maintenance, and check-in/check-out schedules Maintain and update records, files, and databases accurately Handle general office duties, including ordering supplies and managing correspondence Provide excellent customer service to guests and property owners Collaborate with team members to improve operational efficiency Operating the out of hours phone line a few days a week

Requirements:

Previous administrative or customer service experience preferred Strong organisational and communication skills Attention to detail and ability to multitask in a fast-paced environment Proficient in Microsoft Office and booking management software Knowledge of Pembrokeshire or the holiday rental industry is a plus

We Offer:

A friendly and supportive work environment Opportunities for professional growth The chance to be part of a growing company serving holidaymakers in beautiful Pembrokeshire
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Language:

English (required)
Work Location: In person

Reference ID: Admin-PPM