Job Description

Please apply via the following link:

https://narrowquayhr.xyhr.uk/Job?uid=yqasxvkqunneigqjetct

Closing date 06/08/2025

We have an exciting opportunity for someone who is passionate about ensuring students receive exceptional support throughout their higher education journey.

Salary starts at 23,793 with possible progression to 27,849 (full time 35 hours a week)

About Us

Clear Links is the largest specialist provider of support workers to students in the UK. Our resources are focused on supporting disabled and dyslexic people in education or the workplace. We pride ourselves on our fast and efficient matching service never compromising on quality. We offer our internal staff ongoing training, a pleasant and friendly office environment, and a supportive network of experienced colleagues.

About the job

As part of the Support Delivery Service Team a Support Supervisor (Administrator) is responsible for managing a caseload of support workers and providing outstanding support across the UK to students in higher education. As the dedicated point of contact for support workers, students, universities, and funding bodies, you will ensure a positive and supportive experience through Clear Links. Accurately recording information, maintaining confidentiality and communicating effectively is an essential part of the role.

Responsibilities

managing a team of support workers from our Sheffield office ensuring students have the necessary support in place liaising with funding bodies, universities, support workers and students building a rapport with stakeholders working effectively as part of a team attending external meetings and events as required

Minimum Criteria (Key Requirements):

Higher Education experience (academic or work related). Office or administration experience including good IT skills and confidence using Microsoft Office. Excellent communication skills with a range of stakeholders across phone, email, and face-to-face interactions. High attention to detail and the ability to record information accurately. Ability to work collaboratively within a team and build rapport with others. Effective time management and organisational skills and the ability to manage multiple priorities. A commitment to delivering high-quality customer service and a proactive attitude.

Desirable Criteria (Nice to Have):

Knowledge of student support services, especially NMH (non-medical helper) provision. Awareness of safeguarding and student wellbeing practices. Confidence in signposting to relevant services. Experience dealing with funding bodies and understanding support funding processes. Ability to deliver or contribute to internal training. Flexibility to adapt to changing needs and support team coverage when needed.

How to apply

To apply please upload your CV and a covering letter explaining your suitability for this role via our application link - https://narrowquayhr.xyhr.uk/Job?uid=yqasxvkqunneigqjetct

By the start of employment, the successful candidate must have permission to work in the UK in accordance with the Asylum and Immigration Act 1996. This post is also subject to satisfactory references, as well as other applicable pre-employment checks.

We strive to create a fair and inclusive workplace and are positive about diversity believing in the value of the individual in relation to the whole organisation. We are proud to be a Disability Confident Leader and are positive about the employment of disabled people. Disabled applicants who meet the minimum criteria for the advertised vacancy will be invited to an interview.

We want to ensure that our recruitment processes are accessible, if you require this job advert in a different format please contact us on hr@clear-links.co.uk.

If you may need reasonable adjustments, please indicate this in the application process. We will contact you to find out how we can best support you if you are invited to an interview. Alternatively, you can email hr@clear-links.co.uk to discuss what support you might need.

Interviews

We are planning on holding the interviews in person during the week commencing 18th August 2025.

If you are invited to interview you will be provided with some questions in advance of the interview which you can prepare at home. On the day you will complete a short typed assessment (15 minutes), responding to a given scenario, in addition to attending the interview.
If you have any questions about the role or the arrangements please email hr@clear-links.co.uk or call 0114 2786866.

We are committed to protecting your data in line with the general data protection regulations. Our privacy notice can be found here -https://www.clear-links.co.uk/your-data

Job Types: Full-time, Permanent

Pay: From 23,793.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Free parking Life insurance On-site parking Private medical insurance Sick pay Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Sheffield, S11 8NX