Job Description

Administrator - Loughborough

12.21 an hour Temp to Perm 2 days Hybrid working Free onsite car parking

Hours:

Monday and Tuesday 08:00-17:00 Hybrid (working from home) Wednesday and Thursday 08:00-17:00 Working in the office in Loughborough

The role of Administrator:

Review and process customer eligibility paperwork, ensuring accuracy and validity of documents. Maintain compliance with funding criteria across multiple application routes. Update CRM records with all documentation and submission dates. Request missing documents and liaise with customers to ensure timely completion. Conduct weekly and daily stock checks against the Operations Spreadsheet. Maintain accurate stock records and highlight discrepancies immediately. Liaise with suppliers to order materials as required. Coordinate all installation-related bookings, including heating, electrical, boiler surveys, and rubbish removal. Create detailed installation schedules and distribute to customers and subcontractors. Maintain the Install Calendar and CRM with up-to-date information. Set up project folders and WhatsApp groups to ensure clear communication between all parties. Arrange C3 inspections and manage follow-up remedial work. Create detailed remedial work templates for installers. Liaise with customers to arrange return visits and ensure work is completed to specification. Respond to funder queries promptly, arranging additional works and supplying requested evidence.

The ideal Administrator:

Calm under pressure - able to remain composed and professional in a fast-paced environment. Polite and customer-focused - maintains excellent relationships with customers and contractors. Exceptional multitasking ability - manages multiple projects and priorities simultaneously. Strong attention to detail - ensures accuracy across all paperwork, scheduling, and compliance checks. Excellent communication skills - clear, concise, and professional both verbally and in writing. Organisational excellence - maintains accurate records, schedules, and follow-up actions. Proven experience in a scheduling, coordination, or administrative role (construction, utilities, or installation industry preferred). Proficient with CRM systems, Microsoft Office, and digital file management. Experience managing contractors and liaising with multiple stakeholders. * Strong problem-solving skills and the ability to meet tight deadlines.