Job Description

Receptionist/Administrator - Band 3

Days:

4 days to be agreed between Monday - Friday

Hours:

4 hours per day 0830-1230 or 0900-1300, 4 days per week. 16 hours per week.



This is an opportunity to join an enthusiastic and skilled workforce with a great team spirit. Berkshire Community Dental Service has 7 clinics ranging from Newbury to Langley and over 40 members of staff. The service treats patients with additional needs including children, people with learning and physical disabilities and the elderly.



You will act as first point of contact with the department by receiving patients and visitors to the dental clinic



You will provide administrative support to the clinic including answering the phone, responding to messages, scheduling of appointments, typing correspondence, compiling and distribution of standard letters.



You will deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.



You will be proficient in the use of Microsoft Office software and will be expected to use the electronic patient dental software .



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites

The "must haves" for you to be considered for this role:

Good communication skills



Calm and sympathetic manner with patients, families and carers.



A team player



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.