Job Description

Job Title: Administrator

Trust Location: Berkshire Healthcare NHS Foundation Trust

Location: Upton Hospital, Slough, SL1 2BJ

Hours: 37.5 hours per week

Working Pattern: 37.5 Hrs/ week or Part Time Considered (4 Days)

Duration: 4 Months

What you'll be responsible for:

Job Summary:

The post holder will provide a range of administrative support to the Children, Families and All Age Neurodiversity (CFAAN) services, enabling the delivery of an effective and efficient service to children and families.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Manage the retention and destruction of paper requests, in line with legislation

RESPONSIBILITIES

Provide a welcoming and professional front-of-house service at St Mark's Hospital Child Development Centre, acting as the first point of contact for patients, families, staff, and partner organisations. Reception & Communication: Greet and assist patients on arrival, manage reception areas, handle telephone calls, emails, and messages promptly and accurately, and support patients in navigating the building. Administrative Support: manage patient appointments as directed; maintain electronic patient records (RIO); upload documents; process mail; and support clinical teams and clinics with administrative tasks. Information & Records Management: Ensure accurate data entry, maintain filing systems and databases, update patient demographics and comply with Trust policies and procedures. Supplies & Facilities: Receive, and maintain stationery, clinical resources, and service-user supplies; manage stock levels; and ensure clinical and reception areas are clean, safe, and fully equipped. Team Support: Provide information and support to colleagues, contribute to audits and service improvements, and act as an information resource. Customer Care & Problem Solving: Use effective communication skills in difficult situations, handle complaints appropriately, and provide courteous, professional service in line with Trust values. Training & Development: Undertake mandatory training and participate in ongoing skills development.

GENERAL

1. This job description is not exhaustive and can be altered in consultation with the post holder.

2. Any other duties which may be requested by the line manager in order to facilitate the smooth running of the team/department.

3. The Trust is an equal opportunities employer. The post - holder is at all times expected to carry out their duties in accordance with the Trusts Equal Opportunities Policy.

4. The post - holder is required to take reasonable care of the health and safety of him/her acts or omissions at work, and to co-operate with the Berkshire Healthcare NHS Trust to ensure that statutory and departmental safety regulations are adhered to.

You'll have the following skills/experience:

Previous Experience:

Previous knowledge and experience of working in an office and/or customer care environment Experience in secretarial / administrative work, undertaking a full range of administrative duties, including minute-taking. Experience in reception work Experience of NHS working. Experience of supervision of junior staff

Knowledge, Skills & Abilities

Intermediate keyboard skills and the ability to communicate through IT, using packages such as Word, Outlook and Excel Knowledge and experience of using a variety of software
programmes/packages.

Advanced Telephone communication skills Good Command of the English Language Intermediate Database entry skills Ability to maintain confidentiality Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload. Ability to work flexibly as part of a team. Good time management and prioritisation skills. Ability to empathise, be supportive and sensitive to the needs of others. Ability to use a practical problem solving approach in everyday situations. Good interpersonal skills allowing the post holder to work constructively with colleagues, in a team and also independently. Demonstrates understanding of what this role encompasses, i.e. children's therapies; speech and language therapy, occupational therapy, physiotherapy Able to act as an advocate for CYPIT service

System Knowledge:

Knowledge of RiO, Word, Excel, Good communicator-speaking to families and arranging appointments.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary
Contract length: 4 months

Pay: 13.60 per hour

Expected hours: 37.5 per week

Work Location: In person