Job Description

Administrator

Department: Processing / Operations

Location: West Bromwich (On-site)

Reports to: Account Manager / Processing Manager

Role Overview

Birmingham Bond is looking for a proactive and organised Account Manager Administrator to support our Account Managers within the Processing Team. This role is key to ensuring smooth day-to-day account operations, accurate administration, and excellent customer communication.

The successful candidate will work closely with Account Managers, Customers, and the warehouse team to manage work in progress (WIP), support invoices, and ensure customer requirements are met efficiently and accurately.

Key Responsibilities

Account & Customer Support Provide administrative support to Account Managers across assigned customer accounts Act as a point of contact for customers, responding to queries in a timely and professional manner Maintain strong working relationships with customers to ensure high service levels Processing & WIP Management Update and maintain accurate Work In Progress (WIP) records Monitor job progress and flag any delays or issues to the Account Manager Ensure all processing documentation is completed correctly and on time Invoicing & Administration Support the preparation and checking of customer invoices Ensure charges are accurate and aligned with agreed rates and services Assist with resolving invoice queries in collaboration with finance and Account Managers

Warehouse Liaison

Liaise closely with the warehouse team to coordinate customer requirements Ensure instructions are clearly communicated and understood Support the resolution of operational issues affecting customer accounts

Systems & Data

Update internal systems with accurate job, customer, and processing information Maintain organised records and documentation Support reporting requirements as needed

Skills & Experience

Essential:

Previous experience in an administrative or support role Strong organisational skills and attention to detail Confident communicator, both written and verbal Ability to manage multiple tasks in a fast-paced environment Good IT skills, including Microsoft Office (Excel, Outlook, Word)

Desirable:

Experience within logistics, warehousing, freight forwarding, or 3PL Experience working with WIP, invoicing, or processing systems Familiarity with warehouses or operational environments

Personal Attributes

Highly organised and reliable Customer-focused with a positive, professional approach Team player with the ability to work cross-functionally Proactive and willing to learn

Why Join Birmingham Bond

Supportive team environment Opportunity to develop within a growing logistics business Exposure to customer account management and operations Competitive salary and benefits package
Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Company events Free parking On-site parking Referral programme
Work Location: In person