Job Description

As a startup PA and luxury lifestyle concierge business, we are looking for a dedicated Administrator & Social Media Assistant to support daily operations and marketing efforts. In this dynamic role, you'll be involved in general administration, social media management, and light business development, including generating leads for high-net-worth individuals (HNWI), luxury service providers, and corporate clients. You'll play a key part in establishing the brand's presence and expanding the client base from the ground up.

Key Responsibilities

:

Administrative Support

:

Client Coordination

: Manage communications with clients, including scheduling meetings, confirming bookings, and responding to queries in a timely and professional manner.

Document Management

: Organise client information, contracts, invoices, and service requests in an accessible and systematic way.

Event Support

: Assist with event coordination by liaising with suppliers, sending invitations, and tracking RSVPs.

Bookings Management

: Assist with arranging luxury services, such as reservations, private transport, and bespoke requests.

Social Media Management

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Content Creation & Scheduling

: Post content a number of times per week on Instagram, LinkedIn, and Facebook, highlighting luxury services, client testimonials, and exclusive offers.

Visual Content Design

: Use Canva or similar tools to create visually appealing content that aligns with the luxury nature of the business.

Engagement

: Interact with followers, answer questions, and build relationships with potential clients via social media platforms.

Performance Reporting

: Monitor the performance of posts (engagement, reach, leads) and provide weekly insights on social media activity.

Business Development & Lead Generation

:

HNW Lead Research

: Identify potential high-net-worth individuals or corporate clients who could benefit from concierge services.

Partnership Research

: Research potential luxury service providers (private chefs, personal stylists, bespoke travel agents) and begin outreach to form partnerships.

Cold Outreach

: Send introductory emails or LinkedIn messages to potential clients and luxury service providers, offering your services and establishing relationships.

Lead Tracking

: Keep an updated spreadsheet or CRM system with leads, outreach statuses, and follow-up reminders.

Reporting & Time Management

:

Log Work Hours

: Track and log time worked using Clockify, keeping it updated with tasks completed.

Weekly Reports

: Provide a weekly summary report of tasks completed, social media performance, and lead generation status.

Required Skills & Qualifications

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Experience

: At least 1-2 years in administration, social media management, or business development roles, ideally in the luxury or lifestyle sector.

Organizational Skills

: Ability to multitask and stay organised in a fast-paced, evolving startup environment.

Social Media Expertise

: Strong understanding of Instagram, LinkedIn, and Facebook, with experience using Meta Business Suite, Buffer, or similar tools for scheduling and analytics.

Communication Skills

: Professional, clear, and polished communication in both written and verbal forms.

Tech-Savvy

: Comfortable using tools like Canva, Google Workspace, and CRM systems for task management and lead tracking.

Proactive & Self-Starting

: Ability to work independently, be proactive in generating leads, and take ownership of tasks as the business grows.

Preferred Qualifications

:

Previous experience in luxury services, concierge, or lifestyle brands desirable, although not essential. Familiarity with CRM platforms such as HubSpot or Salesforce. A creative eye for luxury content design, with experience in Photoshop or Canva.

Why Join Us?

Dynamic Environment

: Be part of an exciting startup in the luxury lifestyle and property sectors with room to grow and develop.

Varied Role

: The position offers a mix of administrative, marketing, and business development tasks, giving you exposure to different areas of the business.

Learning Opportunity

: Grow alongside the company, with opportunities to expand your skills and take on more responsibilities as the business evolves.

Flexibility

: A role with the potential for flexible hours and the chance to work on a range of exciting, luxury-focused projects.
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: No less than 10 per week

Ability to commute/relocate:

Croydon CR9 2ER: reliably commute or plan to relocate before starting work (preferred)
Experience:

Administrative: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person