Job Description

An exciting opportunity has arisen in the Stockport Talking Therapies Team for an experienced administrator to join our dedicated team.



To provide high quality administrative support ensuring that the highest standards are maintained in line with the Trust's policies and procedures.



To receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service

Ensure priority referrals are processed within a timely manner adhering to service policy and procedures at all times.

Take a key role in managing waiting lists and allocating patients to appropriate therapists.

Ensure accurate recording and updating of data systems, both manual and computerised and respond to requests for reports from both local and national systems.

You must be confident in the use of a range of computer applications, including Excel, Outlook and Microsoft Word.

Assist the triage team by ensuring referrals are inputted and all relevant documentation uploaded from various data systems within strict timescales. This will also include stringent checking to ensure accurate and up to date information is provided.



We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.



Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.



All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.



If you come and work for us we will offer a range of benefits and opportunities, including:



Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.



Flexible working opportunities to support your work/life balance



Access to Continued Professional Development



Involvement in improvement and research activities



Health and Wellbeing activities and access to an excellent staff wellbeing service



Access to staff discounts across retail, leisure and travel



and Job Specification attached.



The post holder will be undertaking tasks requiring the strictest confidence. * The post holder may be required to work from any Pennine Care NHS Foundation Trust base according to the needs of the service.