Job Description

Job Title: Administrator

Salary: 22,000 (per annum pro rata)

Hours: 18 hours per week

Schedule: 09:30 - 15:30 Monday, Tuesday & Wednesday

Purpose of the Job:

To serve as the first point of contact for enquiries from members and the public via the phone, email and post. To provide exceptional customer service by responding to enquires, providing information when possible and directing them to the appropriate team member when necessary. To support day-to-day office communication and coordination. To provide administrative support for all aspects of the business as required.

The successful candidate will join our team working 18 hours a week as part of a job share arrangement, working alongside our current administrator to ensure seamless full-time administrative coverage.

Key Responsibilities:

Member Services:

Create and send email campaigns using the Mailchimp platform Process membership renewals Manage member insurance reminders Contact lapsed members for renewal Process DBS checks for members on request Administer the members insurance checking process

Administrative Support:

Handle inbound and outbound calls professionally Manage incoming and outgoing mail and deliveries Provide comprehensive administrative and clerical support to team members Assist with special projects as needed Schedule appointments, meetings, and reservations Assist in preparing for meetings and coordinating events Maintain organised office systems and contribute to workplace efficiency

Sales Support:

Collaborate with our fulfilment partner to address sales order enquiries and stock management issues Monitor and maintain product listings on our sales website Ensure accurate product information and availability updates

Additional Responsibilities:

The role includes flexibility to undertake additional duties as business needs evolve, with consideration given to aligning new responsibilities with the successful candidate's professional development goals and career aspirations.
This job description may be amended by management through consultation with the post holder to reflect changes in the role and the development of the Association of Reflexologists, as laid down in the contract of employment.

Person Specification

Experience and Qualifications:

At least two years' experience of working within an administrative role. 'A' levels and or equivalent qualification.

Personal Attributes:

Excellent communication and interpersonal skills A flexible, willing and positive approach to all areas of work Able to multitask and prioritise workloads Intermediate computer literacy in Word, Excel and Outlook essential A basic working knowledge of databases advantageous Occasional working outside normal office hours

What We Offer:

Competitive salary Flexible working arrangements Extra Annual Leave Pension scheme Private Medical Insurance Supportive team environment with focus on work-life balance
Job Type: Part-time

Pay: 22,000.00 per year

Expected hours: 18 per week

Benefits:

Additional leave Casual dress Company pension Private medical insurance
Ability to commute/relocate:

Taunton: reliably commute or plan to relocate before starting work (preferred)
Education:

A-Level or equivalent (preferred)
Experience:

Administrative: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 09/07/2025