Job Description

Overview

We are seeking a dedicated and organised Administrator to join our team. We are Cheltenham's first rooftop restaurant. Where service is concerned, the Nook has one word in mind - exceptional. The successful candidate will be based at our Head Office in Tewkesbury's high street with occasional travel to the restaurant as required.

This role will provide crucial administrative and customer support to our hospitality venue. You'll be the first point of contact for customers and suppliers, ensuring all communication reflects the standard of excellence our brand is known for.

This is a varied and fast-paced position requiring great customer communication skills via phone and email, strong attention to detail, and a proactive approach to problem-solving.

Key Responsibilities

Handle incoming calls from customers - including making reservations on OpenTable, taking payments, taking pre-orders, and dealing with queries. Manage event bookings and support with preparation as necessary, this will include liaising with the front of house team and the kitchen. Provide administration support to the management and operations function of the organisation. Assisting with bookkeeping and invoice processing (experience with Xero is advantageous). Respond promptly to customer queries (via email and over the phone) and ensure the customer experience is always exceptional and efficient. Coordinate communication between the Head Office team who oversee the back-office function and the team based at the restaurant.

About you

You will have previous experience in an administrative or office-based role, ideally within hospitality or events. You will have an excellent telephone manner and interpersonal skills. High IT proficiency - including maintaining telephony systems. Previous bookkeeping experience desirable. You will be able to multitask and have exceptional organisational skills in a busy environment.
If this sounds like you - please get in touch by submitting your CV and a cover letter today by clicking apply.

The successful candidate will be responsible for managing various administrative tasks, supporting team members, and ensuring efficient workflow within the office environment. Prior experience in clerical or administrative roles is preferred, along with a keen eye for detail and excellent organisational abilities.

Responsibilities

Manage and maintain accurate records through data entry and filing systems Handle incoming calls with professional phone etiquette and direct enquiries appropriately Prepare and organise documents using Microsoft Office and Google Workspace applications Assist with scheduling appointments, meetings, and maintaining calendars Utilise QuickBooks for basic financial record keeping and invoicing tasks Support team members with administrative duties such as photocopying, scanning, and mailing Ensure the office environment remains tidy, organised, and well-stocked Perform general clerical duties including typing correspondence, updating databases, and processing forms Provide exceptional customer service to clients and visitors

Qualifications

Proven office experience or administrative background Strong computer skills with proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Docs, Sheets) Experience using QuickBooks or similar accounting software is advantageous Excellent organisational skills with the ability to prioritise tasks effectively Good typing speed and accuracy for data entry tasks Strong communication skills with professional phone etiquette Attention to detail and ability to work independently as well as part of a team Previous clerical experience is desirable but not essential; training will be provided for specific software tools
This position offers a dynamic work environment where organisational excellence is valued. We welcome applications from motivated individuals eager to develop their administrative skills within a supportive team.

Job Type: Full-time

Pay: From 22,300.00 per year

Benefits:

Company pension Employee discount
Work Location: In person