Job Description

Job Overview

We are seeking a highly organised and efficient Administrator to join our team. The ideal candidate will possess excellent administrative skills and strong attention to detail. This role is vital in supporting the team. This role will include supporting specialist areas with administrative duties as required and performing various responsibilities, including making client appointments, keeping clients updated, and recording data using internal processes.

Duties

You will be a public face of Caithness Citizens Advice Bureau and undertake your duties with professionalism and empathy for our clients You will use Citizens Advice information processes to communicate with clients either face-to-face or through digital devices You will use Citizen Advice information processes to complete any additional checks and keep clients updated You will be expected to use the tools and processes available to update client case records while maintaining confidentiality and adhering to GDPR You will provide first-line administration support as required by the Bureau You will record the minutes of meetings as directed by your team leader You will use personal and interpersonal skills to liaise with advisers for the best outcome You will provide necessary support and research to the Caithness Citizens Advice Bureau through management guidance You will be expected to engage in home visits, outreach, and community work as directed by management

Qualifications

Proven experience in an administrative role or similar position Strong organisational skills with the ability to manage multiple tasks effectively Excellent phone etiquette and interpersonal skills for effective communication Ability to type accurately and efficiently while maintaining attention to detail Competence in basic computerised systems A proactive approach to problem-solving and a willingness to learn new skills
If you are a motivated individual with a passion for administration and a desire to contribute positively to our team, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: 12.21-14.70 per hour

Expected hours: 16 per week

Benefits:

Bereavement leave Company pension Employee mentoring programme Sick pay Work from home
Language:

English (required)
Work Location: Hybrid remote in Thurso KW14 8AD

Application deadline: 23/06/2025
Reference ID: CCAB120625/1
Expected start date: 07/07/2025