Job Description

Annual salary: up to \xc2\xa323,000.00

Administrator

Wakefield

\xc2\xa323,000 per annum

Permanent

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed. In May 2021, Mears had over 19000 service users across five regions: Northwest, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

This is a great opportunity within our Housing Management business, following the success of the Asylum Accommodation and Support Contract win. As an Administrator, you will be responsible for providing administrative support to the front-line service teams, processing and inputting information and supporting those staff to provide an exceptional service. You will have a key role ensuring the back-office function runs smoothly to ensure consistent, accurate and up to date data.

Key Responsibilities \xe2\x80\x93 Administrator

• Work collaboratively with the commercial team, ensuring thorough and accurate financial records are kept and submitted within agreed timescales.
• Support the administration process to ensure the accurate and timely recording and response to all client, service user and company communication.
• Support the provision of administrative duties to all functions within the regional team.
• Support processes of requisitions and documents to ensure information on the system is accurate and up to date.
• Dealing with emergency cash payments being made to service users.
• Ensure the customer experience is central to all activities ensuring tasks are completed within agreed timeframes.
• Work collaboratively and proactively with the regional teams to ensure client, customer and service users receive an exceptional service.
• Ensure all records and IT data on systems is accurate and meets contractual requirements.
• Operate the AASC Quality Management Systems and ensure full compliance with all legal and regulatory requirements relating to the contract.

Qualifications & Requirements \xe2\x80\x93 Administrator

• Experience within an administration role.
• NVQ level 2 in Business Administration (desirable).
• Experience dealing with customers.
• Organised, reliable and adaptable.

What We Can Offer \xe2\x80\x93 Administrator

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Monthly, well being coffee sessions with your team at the office.
• Access to EAP which includes counselling sessions.
• Access to additional training such as mental health first aid/fire marshal training/ safeguarding level 2.

If you feel you have skills and experience needed, please apply below via the link. If you have any further questions, please contact Michael Farrell on Michael.farrell@mearsgroup.co.uk or 07354901492, quoting the job reference number for further information. We look forward to hearing from you soon.

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Please note that all our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship and all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

Mears Group