Job Description

Job Introduction

Administrator

Salary: 19,189.09 - 20,401.41 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Fixed Term until the end of March 2026, Part Time, 28 hours per week

Closing Date: 9th July 2025

Interview Date: To be confirmed

Make a Difference Behind the Scenes. Join Us as an Administrative Officer in our Building Safety Team.


At whg, we're committed to providing safe, high-quality homes and outstanding services to our customers. As part of our mission to deliver excellent housing services, our Building Safety Team plays a crucial role in ensuring our properties meet the highest safety standards.


To help us continue this vital work, we're looking for a skilled and enthusiastic Administrative Officer to provide key support behind the scenes.

Main job responsibilities:

Responding to customer enquiries quickly and effectively, ensuring great service every time. Maintaining and updating internal systems such as MIS with key information about repairs, complaints, and their resolutions. Keeping essential records up to date, including the asset data register and other internal registers. Providing general administrative support to the Building Safety Team to help deliver their work efficiently.

We're looking for someone who has:

A qualification at Level 2 in English and Maths Experience and knowledge of using IT based information to compile and produce reports, ideally with knowledge of housing management systems. The ability to effectively use Microsoft packages such as Word, Excel and Outlook. Excellent customer service skills. Experience of providing support to a number of people within a team environment. Excellent administration and organisational skills.

What's in it for you?

In return, you will receive a competitive salary, 27 days annual leave pro rata (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values-- Trustworthy, Respectful, Accountable, Collaborative and Excellent -- guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team?

Visit our website

www.whg.uk.com

and read

Our 2030 Plan

.