Job Description

Job Title: Administrator

Salary: 26,000 to 27,000 per annum (Competitive + Benefits)

Contract: Permanent, Full Time

Weekly Contractual Hours: 40

Location: Regional Recruitment, West Midlands, West Midlands, England, WS9 8AN (Home and Office based)



We're looking for a proactive and organised

Administrator

to join our expanding Mitie Fire Protection team. This role is key to keeping our operations running smoothly, ensuring our national contracts are supported, well-coordinated and compliant. You'll work closely with Contract Managers, Surveyors and clients to keep workflows moving and maintain high standards.

What You'll Be Doing

In this role, you will manage shared inboxes and triage incoming queries professionally while coordinating engineers' schedules, arranging access, and issuing job packs and RAMS. You will also raise purchase orders, process GRNs, track materials, and provide support to both accounts payable and accounts receivable. The position involves maintaining trackers, spreadsheets, and compliance logs using Excel, as well as uploading evidence and updating client portals or CAFM systems. You will produce compliance packs, including photos, certificates, and sign-offs, and support quotations, variations, and overall documentation control. Daily liaison with colleagues and clients is essential to ensure that programmes remain on track.

Questions to Ask Yourself Before Applying

Before applying, it may be helpful to consider whether you enjoy working in a fast-paced environment where priorities can shift and whether you feel comfortable handling pressure. You might also reflect on your confidence with Excel and managing multiple spreadsheets, along with your ability to communicate clearly and professionally with clients and engineers. It's worth thinking about how well you stay organised during busier periods, the importance you place on accuracy and attention to detail, and whether you tend to follow tasks through to completion. If these points resonate with you, the role could be a good match.

What We're Looking For

We are looking for a candidate with strong administrative experience, ideally within facilities management, construction, or fire safety. The role requires solid knowledge of Excel, Word, and Outlook, along with the ability to communicate confidently and build positive relationships. Excellent organisational skills, attention to detail, and consistent follow-through are essential. The candidate should be able to prioritise tasks, solve problems effectively, and meet deadlines. Experience with SAP or CAFM systems such as Fixflo or CAFM Live would be advantageous.

What We Offer

We offer a competitive salary and benefits package, along with a supportive and friendly team environment. Our employees benefit from ongoing training and development opportunities, as well as clear progression pathways across the Fire Protection division. Once fully trained, hybrid working options are available to provide flexibility.

Health, Safety & Compliance

As part of our commitment to health, safety, and compliance, you will be expected to follow all Mitie Health & Safety policies and safe systems of work. It is essential to handle sensitive data securely and responsibly at all times. Additionally, you should report any issues, hazards, or system deficiencies promptly to ensure a safe and compliant working environment.