Job Description

To support the day-to-day running of the administration needs of the Frailty Hospital at Home Service and the Unplanned Care team and to act as a point of contact for professionals.



To provide administrative support to the Frailty Hospital at Home Service and Unplanned Care team to enable them to meet client needs and undertake their role, delivering quality patient care. The post holder will be flexible in order to meet the requirements of the team's remit

To work as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.



To communicate with professionals and the general public with tact and sensitivity



To ensure that accurate details are exchanged with all relevant staff. To give support to patients, carers and staff where appropriate, acting as a supportive member of the team at all times.



Flexible working including weekends and evenings



Carrying out routine entry of information and scanning of patient notes onto the SystmOne database



Register referrals for all Unplanned Care pathways - Frailty Hospital at Home Service, Discharge To Assess (DTA), Rapid Response and Early Intervention Vehicle (EIV)



Complete capacity report on an ad hoc basis.



To support in the monitoring of stationery cupboards and medical storeroom for stock and support in the ordering of service stationery and medical supplies when required



Forwarding discharge summaries, referrals and other letters to patients, general practitioners and other services



To carry out general office tasks such as sorting incoming mail, franking outgoing mail, photocopying and keeping the office tidy.



To accurately record information on Trust IT systems and databases



To answer incoming calls, dealing with enquiries in a helpful manner, proactively taking action where appropriate.



To deal with enquiries, correspondence and information received by the service in conjunction with other staff.



You will need to be able to liaise appropriately with individuals from a wide range of backgrounds



You will also be expected to receive, record and relay confidential and sensitive information relating to patient care, ensuring that accurate details are exchanged with all relevant staff.



Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role



Car lease scheme *T&C's apply



Flexible working options



Annual travel card loan



Training, support and development in your career



To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits



Please see attached and Person Specification for full roles and responsibilities.