Job Description

and needs:

Exceptional telephone skills

Must be organised

Well presented

Patient and understanding, empathetic

Able to work well under pressure

Ability to multitask

Computer literate

Well spoken and eloquent

Able to work independently

Must be a team player

Willing to learn and adapt within the role

Flexibility

Resilient

Confident

Self-motivated

Ability to follow protocol

Ability to remain calm in stressful situations

Coding an advantage

We work in a busy, growing and fast paced GP surgery. Our primary focus is answering the phones. This includes booking appointments for our patients, answering any queries or questions from our patients and liaising with third party care providers. Our phone lines are extremely busy and the right applicants will need to be able to work quickly and efficiently in everything they do.

The applicants will need to be able to learn other aspects of this role as it is a varied role encompassing a wide spectrum of admin activities. Our admin team provide support to all our GP's and Nursing staff. This may be in the form of completing the tasks allocated, sending referrals off promptly so as to provide the best care for our patients and any other ad hoc tasks..

There are numerous activities that our staff undertake. Examples of these range from scanning documents and letters on to patients notes, coding relevant information on to the notes, Safeguarding officers who deal with all relevant tasks, Prescriptions clerk, Staff who register new patients and ensure this is done correctly etc. There are many responsibilities that sit with-in the admin team so the right applicants will need to be versatile and have a can do attitude.

Ideal wish list:

Knowledge of word and excel

Previous experience with-in the healthcare environment

Former customer service experience

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Types: Full-time, Part-time

Pay: 24,420.00-65,739.89 per year

Benefits:

Employee discount Life insurance Referral programme
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative : 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person