Job Description

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker's heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients' architecture and, ultimately, an extension of your business, a part of one team.
The last couple of years has seen Linaker grow exponentially and 2025 is no exception. Our client base continues to grow month on month and as a result we are now looking for a Scheduler to join our team!
About the role
As an Administrator you will be responsible for being one of the first points of contact for reactive and proactive repair requirements for the Babcock Bovington site. You will work closely with the site supervisor to support client expectations The role demands a proactive and organised approach, strong communication skills, and the ability to manage multiple priorities while maintaining high standards of service.
What you will be responsible for

• Act as the first point of contact for the client to discuss maintenance issues.
• Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
• Run Daily reports on CAFM system.
• Engage with coordinate contractors to deliver PPM, remedial, reactive and quoted works.
• When scheduling works you will be contractual aware of certain KPI's, SLA's etc. Linaker need to adhere too.
• Build strong internal and external relationships.
• Protect the company's reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.
• Maintain all operational and contractual documentation including logbooks, service records, site reports, and compliance logs.
• Supporting quotation development in collaboration with contractors, engineers and commercial teams, in accordance with client frameworks and internal processes.
• Attend regular client meetings, maintaining clear and proactive communication.
• Prepare monthly service, KPI and performance reports based on engineering activity to support client reviews
• Support operational transitions or changes.
• Support contract support teams with invoicing, and debt management.

What we are looking for

• Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
• A bonus would be if you have experience working for a service provider with an understanding of SLA's, KPI's, compliance, quote turnaround etc. (not a dealbreaker if you don't).
• Previous experience of working to deadlines and multitask.
• A background / understanding of general engineering practices (a nice to have but not essential).
• A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
• Excellent communication skills with the ability to build and maintain strong relationships internally across teams and externally with clients and end users.
• Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving.
• Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards.

THE PACKAGE
A competitive starting salary.
25 Days holiday plus bank holidays.
Plenty of opportunity for progression.
Working hours 8:00am - 5:00pm Monday - Friday.
Health care and medical insurance available after a qualifying period.
Auto enrolment into company pension scheme.
M&E Maintenance privately owned business, engineering your perfect environment

Skills Required