Job Description

For our full Job description please see here:

https://togetherwe.uk/wp-content/uploads/2025/07/Administrator-1.pdf

Job Overview

Administrators should have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. The administrator will play a key role in managing referrals, coordinating communications, and providing essential administrative support to ensure smooth service operations. They will handle incoming referrals, manage phone lines and emails, and maintain confidential client records. The administrator will also be responsible for marketing support, including developing resources and marketing via social media.

PURPOSE OF THE ROLE

To support Together We CIC in accepting, recording and making bookings for referrals to all services (Talk, Carry and Recovery) To support Together We CIC in marketing their services and events via social media and other non-digital methods. To provide administrative support.

KEY DUTIES AND RESPONSIBILITIES

To accept referrals into the service from professionals and self-referrals, to accurately enter them into patient management system. To accurately input attendance and data collection for the Recovery College into the relevant systems. To accept enquiries and respond appropriately via telephone, email and social media. To book contacts directly into clinicians diaries and liaise with staff regarding contact from referrals and service users, using internal communication systems. To establish and maintain effective links with other agencies. To produce letters and reports for Together We CIC. To actively contribute to the development of group work and activities at Together We CIC. To maintain confidentiality and work within GDPR. To attend and actively participate in line management meetings, annual appraisals, monthly and quarterly team meetings etc as required. To help with marketing and promotion of Together We CIC including maintaining website and social media. To contribute to the ongoing development of Together We CIC. To maintain good communication with colleagues within Together We CIC, partner organisations and referring agencies. To value diversity. To actively promote and ensure good equal opportunities practice at all times and work in an anti-oppressive manner. To adhere to Together We CIC clinical guidelines, code of ethics, policies, procedures and stated aims / core purpose. To undertake other duties appropriate to the post as required by senior team.
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 18 per week

Benefits:

Company pension Referral programme Work from home
Schedule:

Day shift Flexitime Holidays Monday to Friday
Work Location: In person

Application deadline: 02/09/2025