Job Description

Salary Available Upon Request
37 hours a week
This post is to cover maternity leave, with an expected return to work date of January 2026, however we would like a pre and post overlap, but with a view to this hopefully becoming a more permanent position.
The successful candidate should have a background in general administration. They will interact with patients and other Healthcare Professionals both face to face and over the telephone.
Accuracy and attention to detail are critically important. They should also have the ability to multitask and understand process and procedure.
Main duties of the job
An ideal Administrator will:
1. Have strong communication skills both spoken and written
2. Always be motivated and enthusiastic
3. Be able to work effectively within a team
4. Display high standards of service and presentation
5. Have a pro-active and can-do approach
6. Stay calm and positive under pressure
In return, you can expect to receive full support from our Primary Healthcare Team
About us
We are a friendly family orientated practice situated in Aberystwyth, a beautiful coastal area in West Wales. Aberystwyth is a thriving university town which is also home to Welsh Government offices, Ceredigion County Council headquarters and the National Library of Wales. There are excellent primary and secondary schools in the area, along with numerous cultural and outdoor amenities including a leading arts centre, mounting biking, walking and numerous water sports.
Details
Date posted
24 December 2025
Pay scheme
Other
Salary
Depending on experience Salary Available Upon Request
Contract
Fixed term
Duration
3 months
Working pattern
Full-time, Flexible working
Reference number
M0044-25-0308
Job locations
Ystwyth Medical Group
Parc Y Llyn Retail Park
Llanbadarn Fawr
Aberystwyth
Dyfed
SY23 3TL
Job description
Job responsibilities
Please see the attached job description and person specification outlining the core responsibilities of this role for review. Job description
Job responsibilities
Please see the attached job description and person specification outlining the core responsibilities of this role for review.
Person Specification
Experience
Essential

• General Administrative background

Desirable

• Experience of working in Primary Care

Qualifications
Essential

• Previous reception / customer service experience
• Understanding of the importance of confidentiality and discretion - GDPR
• Calm under pressure
• Well presented with good interpersonal skills
• Proficient in the use of email and internet
• Experience of using Microsoft software applications, including Outlook, Word and Excel
• Excellent communication skills both written and verbal
• Attention to detail
• Ability to work as part of a team
• Ability to work on own initiative
• Ability to prioritise tasks
• Reliability and flexibility
• Stress tolerance

Desirable

• Welsh oral and written
• Knowledge of EMIS (Optum)
• Knowledge of QAIF and enhanced services
• Minimum of English GCSE/O Level
• Proficient in spelling, punctuation and grammar
• Relevant training or qualifications
• Experience in using GP clinical software
• Knowledge of medical terminology

Person Specification
Experience
Essential

• General Administrative background

Desirable

• Experience of working in Primary Care

Qualifications
Essential

• Previous reception / customer service experience
• Understanding of the importance of confidentiality and discretion - GDPR
• Calm under pressure
• Well presented with good interpersonal skills
• Proficient in the use of email and internet
• Experience of using Microsoft software applications, including Outlook, Word and Excel
• Excellent communication skills both written and verbal
• Attention to detail
• Ability to work as part of a team
• Ability to work on own initiative
• Ability to prioritise tasks
• Reliability and flexibility
• Stress tolerance

Desirable

• Welsh oral and written
• Knowledge of EMIS (Optum)
• Knowledge of QAIF and enhanced services
• Minimum of English GCSE/O Level
• Proficient in spelling, punctuation and grammar
• Relevant training or qualifications
• Experience in using GP clinical software
• Knowledge of medical terminology

Skills Required