Join Our Dynamic Team as Global Visa Specialist at Viva la Visa!
Are you ready to embark on an exciting career journey with Viva la Visa, a globally recognised company based in the heart of Suffolk countryside? We specialise in providing top-notch visa and immigration services to the creative industry, including touring musicians, fashion, TV, film, and theatre professionals. If you thrive in a fast-paced environment and have a passion for helping others, this is the perfect opportunity for you!
Position: Trainee Global Visa Specialist
Location:
Pettaugh, Suffolk
Job Type:
Permanent, Full-time
Shift and Schedule:
Monday to Friday, 37.5 hours per week, between 8am-6pm
Why Join Us?
Company Pension:
Secure your future with our enhanced pension plan.
Free On-site Parking:
Enjoy the convenience of free parking at our modern office.
Sick Pay:
We've got you covered during times of illness.
Career Progression:
Tailored career development opportunities to help you grow.
Performance-Based Bonuses:
Be rewarded for your hard work and dedication.
Beautiful Location:
Work in the picturesque Suffolk countryside with plenty of room to roam during your lunch break.
Team Bonding:
Regular social events, including team lunches at local pubs.
Casual Dress Code:
Feel comfortable and express your style at work
Access to tickets and experiences:
With contacts throughout the creative industry, we're very lucky to be invited to many exciting events, shows and awards.
Enhanced holiday allowance:
Increasing with each year of service.
Your Role:
As a Trainee Global Visa Specialist, you will be key to delivering seamless visa processing services, ensuring the accurate management of applications, offering expert advice and guidance to our clients, and building strong relationships through exceptional customer service.
Your responsibilities will include:
With support and guidance from senior colleagues, researching and providing expert advice to customers in completing application forms for visas, passports, and associated global immigration services
Ensuring customers have clear understanding of the requirements and that all applications and documents submitted are accurate, complete and timely
Providing customers with an overview of what to expect form the process, any issues with timelines and providing regular updates throughout the process, given that visa applications can be very stressful to clients.
Logistical planning of each job from beginning to end, ensuring every aspect of the job has been thought through and organise.
Liaising with suppliers/embassies/agencies.
Researching changes to visa and immigration laws and sharing that knowledge with the rest of the team.
Supporting with business development by building and keeping rapport with current clients.
Meeting with clients over teams, phone calls and email.
Building and maintaining excellent customer relations with current and potential clients and passing on any issues of concern to the Head of Global Visas in a timely manner.
Looking for opportunities to "upsell" services and passing on any ideas or leads to the Head of Global Visas and/or Managing Director.
When required, provide proactive administrative support, including Visa support to the Visa Specialists ensuring accuracy across all visa applications
What We're Looking For:
High level of literacy and numeracy.
Strong project management skills, and experience of successfully running multiple projects simultaneously.
Foundational knowledge of visa and passport requirements and processes around the world, and the ability to research, understand and accurately advise on developments together with a willingness to learn.
Excellent communication skills, both written and verbal, with the ability to quickly gain credibility internally, externally and to provide reassurance to clients.
A strong track record in and dedication to first class customer service.
High level of integrity and professionalism with the ability to demonstrate diplomacy, trust and confidentiality and a "can-do" attitude
Pay:
From 27,000.00pa
How to Apply:
To be considered for this exciting opportunity, please email your CV and a cover letter detailing why this role interests you and why you believe you are suitable for the position to scarlett@vivalavisa.com
Don't miss out on the chance to be part of a vibrant and supportive team at Viva la Visa. Apply today and take the first step towards an exciting and rewarding career!